11/06/2026
Here’s a real-life example from one of our recent tenancies.
As part of our management process, we carry out the first routine inspection around 4–6 weeks after a new tenancy begins. It’s a great opportunity to make sure tenants are settling in, identify any maintenance issues early, and provide guidance where needed.
At one property, we noticed a small burn mark on the laminate kitchen benchtop during the first inspection. The mark wasn't present at the start of the tenancy, so we discussed it with the tenants and provided advice on how to care for laminate surfaces. We even supplied a benchtop care guide to help prevent further damage.
At the next inspection, we found additional burn marks, along with heat damage caused by placing a hot pot directly on the benchtop.
This raises an interesting question:
🔹 Was the original mark accidental?
🔹 Does the repeated damage become careless once guidance has been provided?
🔹 Or would you consider it intentional damage?
The matter has already been resolved, but we'd love to hear your thoughts.
How would you classify this type of damage, and how would you approach the situation as a landlord or property manager?
👇 Share your opinion in the comments.
