13/09/2018
AARZ.PK is looking for a full time "Customer Support Lead".
Key Functional Areas of Responsibilities
• Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers
• Responds to and resolves escalated issues and/or unique or complex requests from customers.
• Monitors daily workflow and ensures that correct procedures are followed.
• Identifies system and workflow improvements to enhance the team's efficiency.
• Coaches and guides less experienced team members.
• Assist manager with scheduling.
• Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes.
• Plans and executes the marketing strategy of the project.
Qualification and Competencies Required
• 4 years BA/ BSc in Business, Marketing, and Mass Communication or related field
• Excellent English writing skills, as well as the ability to communicate and collaborate effectively
• Effective leadership skills
• The ability to consistently meet tight deadlines
• At least three years of experience writing for a B2B audience
• Experience using Content Management Systems (WordPress)
Note: It is an urgent position
