08/08/2026
I sent the following email today, 8 Aug 2026.
Steven Lee
6:43 PM (0 minutes ago)
to natasha.ganesan, PMO, REACH, Parl, sylvia.lim, muhaimin.malik, andre.low, dennis.tan, khengwee.chua, Fadli.fawzi, eileen.chong, Gerald, tingru.he, kenneth.tiong, jamus.lim, contact, info, peoplepowerpartysg, sdp, [email protected], hamim.hi, Darryl, waltertheseira, samuel_chng, chan_chun_sing, STNewsdesk, BTNews, Tell, Mediacorp, SingaporeDesk, news, news, theonlinecitizen, dinesh_vasu_dash, jeffrey_siow, TAN_See_Leng, patricktaytg
Dear Natasha Ganesan
I refer to your article, 'WP asks for 'updated growth model' that benefits workers; govt says approach 'always built around Singaporeans'', in CNA on 5 Aug 2026.
I would like to ask the PAP ministers and MPs and the WP MPs whether they are really helping the people. First and foremost, shouldn't they try to convince the people to do what are stated in some Facebook comments instead of suggesting systems and processes like an updated growth model, retrenchment benefits, redundancy insurance scheme and financial support, vouchers and rebates. Getting the people to be more independent, self-reliant and have the ability to have a job , keep a job or move to another job easily (not job-hopping just for a few dollars more or some additional small benefits) by having the right work attitude and mindset is the best help you can give to the people for them to have a good, rewarding and meaningful life through using their own abilities and capabilities.
1. Someone in the Secondary and Post-Secondary parents Facebook support group wrote about the change in the requirements of jobs nowadays. He said that besides a university degree, many other skills and knowledge are needed. I gave my comment as follows.
In my mind, nothing has changed over the years.
While a university degree is important (I do not have one) the other skills and knowledge are required all the time.
That had been the way I was able to have a relatively good career, progressing to better jobs as I grew older and it even allowed me to take a calculated risk in giving up a good paying stable job to try running my own business for a year. In that year, I had to live on my savings. After that unsuccessful year, I managed to go back to a corporate job (my previous skills, knowledge and experience certainly helped) which had a pay lower than that of the job I had before I ran my own business. From then, it was a constant progress in my career.
In every job, I tried to learn as much as I could, including skills and knowledge that did not seem relevant at that time. I applied what I had learned or adapted what I had learned to suit the requirements in the next jobs.
Throughout my career, I never worry about my salary, increment or retrenchment. I always believe that as long as the company gains more from me than what it pays me, there is no reason for it to hold back my salary or increment and no reason to retrench me.
I also made it a point to help colleagues in the same department as well as others i.e. to have a competitive but friendly working environment.
2. I would like to give everyone an idea of my working hours during the 70s to 2010s.
Officially the working hours are 8-5 or thereabout. However, most of the time, I would still be working during the off hours. I would say that I had easily put in at least 11 hours a day on the average. Yet, I had time for relaxation and for the family. Many colleagues worked the same no. of hours too. In the major part of my career, I was working in American MNCs.
I did not over-stress myself and I learned how to pace myself and learned how to be more effective and productive. I tried to learn new skills and acquire new knowledge in all jobs and use them or adapt them to be used in the subsequent jobs.
This is how I have managed to progress in my career, supported the family, brought them on overseas trips regularly, owned a car, provided university education for my three children (I did not have one myself) and still have a good retirement nest for my wife and me. I did not even hold a very high job position e.g. department head or CEO, etc.
3. That is why I have been telling many people not to just look at their own area of responsibility. Look beyond. Let's take the Customer Service hotline as an example.
A call agent can just do his job answering questions and providing solutions to the customers and keeping the conversation short and sharp. No one can fault him if he does a good job in that. However, a more enthusiastic and forward-thinking worker will go beyond that.
1. He can ask why most calls are related to the same cause. He can research more or take that question to his superior or the product developer with the hope to find a permanent solution that can be implemented at the factory, thereby reducing future calls and improving customer satisfaction and company's sales.
2. If many issues are caused by poor communication between the sales people and the customers, he can give feedback to the Sales department for them to find a fix.
3. He can look at the workflows within the Customer Service department (not just the call centre's), and suggest ways to improve them. This will improve their productivity and effectiveness.
The above are just some examples of how a person can improve himself, his department and his company and morale in the whole company. He also need not fear being fired or replaced by AI or other technologies. In fact, he is likely to get bigger increments and promotions.
4. This is my advice to all new graduates.
1. Don't always think of applying only for jobs that are related to what you have studied.
2. Don't always think of getting a high starting pay as given in any statistics or surveys.
3. You can take up an unrelated job and still learn many other useful skills and acquire new knowledge. Those new skills and knowledge can be useful in the future.
4. Always be eager to learn new skills and acquire new knowledge. Don't waste your time grumbling about not working in a related field and not getting a high starting pay.
Regards
Steven Lee