TIPS on Business Etiquette

TIPS on Business Etiquette Setting a professional tone with co-workers, clients and customers

16 Make small talk only if you observe a clear signal. “I think part of the smartness of an admin is an ability to read ...
21/07/2022

16 Make small talk only if you observe a clear signal. “I think part of the smartness of an admin is an ability to read people,” Post says. If the VIP ends up waiting a minute or two, you’ll need to evaluate whether to attempt chitchat. If he whips out a newspaper, don’t try to make conversation. If he sits and smiles at you, then ask about the weather.

“And, please, converse without going into controversial topics,” Post advises.

15 Deliver a heads-up to the boss. Even if you wouldn’t normally give your boss a five-minute warning before an appointm...
21/07/2022

15 Deliver a heads-up to the boss. Even if you wouldn’t normally give your boss a five-minute warning before an appointment, this would be a time to do it. That sets the stage. “You’re giving him that moment to get ready,” Post says.

14 When a VIP comes to your office, how do you dole out extra-special treatment?Being friendly and responsive is the key...
21/07/2022

14 When a VIP comes to your office, how do you dole out extra-special treatment?

Being friendly and responsive is the key to treating VIPs well, says Peter Post.

Here’s Post’s advice on how to do that:

13 Your friend at work gets handed a pink slip, and now you feel awkward. So awkward, in fact, that you’re tempted to do...
21/07/2022

13 Your friend at work gets handed a pink slip, and now you feel awkward. So awkward, in fact, that you’re tempted to do nothing. But that’s the last thing you should do.

12 Even if you’re not a job-seeker, a good handshake will grant you instant rapport when meeting someone new. With that ...
21/07/2022

12 Even if you’re not a job-seeker, a good handshake will grant you instant rapport when meeting someone new. With that in mind, here’s a refresher course on the business protocol of the perfect handshake:

Focus on the person you’re shaking hands with. Look directly into the person’s eyes during the handshake.
Keep your grip firm and assertive but not too tight. General rule of thumb: Grasp as tightly as the other person does.

11 A good, well-timed handshake to pair with your smile is a sure way to stand out, whether you’re at the company picnic...
21/07/2022

11 A good, well-timed handshake to pair with your smile is a sure way to stand out, whether you’re at the company picnic or an industry conference.

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