03/29/2026
🚨 UTILITY BILLING CHANGE – ACTION REQUIRED FOR CUSTOMERS 🚨
City Council was recently given an overview of the upcoming utility billing system change, and I want to make sure everyone is aware of this VERY IMPORTANT information.
The City of Amarillo will launch a new utility billing system on March 31, 2026, and this will impact every customer account.
⚠️ Your account number will change
⚠️ Your online login will not carry over
⚠️ AutoPay and scheduled payments will be CANCELLED
If no action is taken, payments will not process automatically.
✅ WHAT YOU NEED TO DO:
• Watch for your new bill in April (all customers will receive a paper bill)
• Find your NEW account number on that bill
• Go to: www.amarillo.gov/utility-billing/utility-billing-system/
• Create your new online account
• Make your first payment manually
• Re-enroll in AutoPay for future payments (if desired)
📅 KEY DATES:
• March 26–30: Payments cannot be processed (online, phone, or in person)
• March 31: New system goes live
• April: First bill mailed with new account number
• No late fees through May (except accounts already 60+ days past due)
💳 WAYS TO PAY:
• Online (new portal)
• Phone: 806-576-1932
• In person: City Hall (623 S Johnson)
• Drive-thru: M–F, 11am–2pm
• Mail: PO Box 100, Amarillo, TX 79105
📞 Questions? Call (806) 378-3030 or email [email protected]
Bottom line:
New account number.
AutoPay stops.
You must set it up again.
Please help spread the word.
Share this post so others don’t miss a payment or get caught off guard.
