08/11/2025
"This is Andy. He works at the Lowes in Wilkesboro, NC. In the wheelchair is our rescue pup, Baxter. A couple weeks ago, my best friend and I took Baxter's cart to Lowes to find the correct hardware so we could attach an anti-tip rear wheel to Baxter's cart. We ended up at the project desk asking for someone who had imagination and could think outside the box. They called our new friend, Andy. Andy sat on the floor with us in the hardware department for a good hour, helping us. We left with a plan, the right hardware, and only $5 lighter.
After his vet visit, we took Baxter to Lowes so we could show Andy how his cart turned out. Andy was at the project desk when we arrived and he came out, sat right on the floor and introduced himself to Baxter as he checked out the anti-tip 3rd wheel. I explained how we had to tweak it a little more than anticipated....Andy gave it a good 'once over', and gave his seal of approval. I asked to see the manager so we could express how much we appreciated all the time Andy spent with us in trying to brainstorm our little project. His customer service and kindness were beyond what we had ever experienced and we needed to make sure it was acknowledged. The manager asked us to share the story on his page so he could, in turn, share it with Corporate.
You know that saying about how a little appreciation goes a long way? We truly felt that with Andy. He really seemed touched that we took the time to stop in to show him the final product and express our gratitude. He said he and his wife would love to dogsit Baxter if we ever need them to and gave us big hugs before we left. As Lolly said, 'Andy's reaction made my heart smile.' I agree completely. Feel free to share this and let Andy know how much the rescue community appreciates his help with our beloved Baxter's wheels. If you happen to live near Wilkesboro, NC, stop in Lowes and shake Andy's hand. He's a gem!"
Credit: Amy Jo Martin
