05/28/2026
A & M Cleaning Services – Client Cleaning Policy
General Cleaning Policy
At A & M Cleaning Services, we are committed to providing reliable, professional, and high-quality cleaning services. The following policies help ensure clear expectations between our company and our clients.
Scheduling & Access
* Clients must provide access to the property at the scheduled cleaning time.
* If the property is locked or inaccessible, a cancellation fee may apply.
* Please notify us at least 24 hours in advance for schedule changes or cancellations.
Payment Policy
* Payment is due upon completion of services unless otherwise agreed in writing.
* Accepted payment methods may include cash, check, Venmo, Cash App, or electronic payment.
* Late payments may be subject to additional fees.
Cancellation Policy
* Cancellations made less than 24 hours before the appointment may result in a cancellation fee.
* Repeated last-minute cancellations may require prepayment for future services.
Cleaning Conditions
* Excessive clutter, biohazards, pest infestations, or unsafe conditions must be disclosed before service.
* Additional charges may apply for heavy-duty cleaning or unusually dirty properties.
* We reserve the right to refuse service if conditions are unsafe.
Supplies & Equipment
* Our team provides standard cleaning supplies and equipment unless otherwise requested.
* Clients requesting specialty products must provide them before the appointment.
Damage & Liability
* Any concerns or damages must be reported within 24 hours of service completion.
* While we take every precaution, A & M Cleaning Services is not responsible for pre-existing damage or normal wear and tear.
Satisfaction Guarantee
* If you are dissatisfied with any cleaned area, please contact us within 24 hours and we will work to resolve the issue promptly.
Pets
* Pets should be secured if they may interfere with cleaning services or pose a safety concern.
Weather & Emergencies
* In cases of severe weather or emergencies, appointments may need to be rescheduled for safety reasons.
Vacation Rental / Cabin Cleaning
* Trash should be removed and personal belongings secured before cleaning appointments whenever possible.
* Extra cleaning fees may apply for excessive messes, stains, smoke odor, or damages left by guests.
Agreement
By scheduling services with A & M Cleaning Services, clients acknowledge and agree to these policies.
