03/03/2024
An open letter from TNT 🧨…
So… let me tell you a story.
I went to get breakfast yesterday at the Oasis and they made the wrong order for me then argued with me when I complained (what ever happened to the ‘Customer is always Right?’).
So, I fed it to my animals. Well, being the concerned consumer that I am, went back today to leave a message for the owner or manager, a handwritten note because the staff keeps changing and the food is wrong lately and they should be aware of a dissatisfied customer...
So today I went back, hoping my concerns were addressed and, I still ordered for my husband and myself and for one of my tenants who I ran into there. Went to the Valero and came to pick up my food and before I paid I was accused of something awful and completely disgusting. Also said they had it on camera so can you prove it… She said we did not see it but you were the last person leaving. So, you think me, of all people would do such a thing? The worst service and the food quality has been horrible lately and extremely inconsistent. Two of the best cooks that were there recently left. That is what I was told by one of the sweetest employees who I have not seen lately as of the last time I spoke with her.
Further, the other man working there who served us all the time, we have not seen him either. The employees there now are not nice, so we are a little confused and tremendously offended and I kinda want to see this video because I was talking to someone that was walking in that I had met before not doing what I was accused of.
No good customer service skills. This is only because I called when I got home and complained about my order yesterday and the child that answered the phone was adamant that I made the mistake (when did the “Breakfast Sandwich” start sounding like the “Morning Special”, because they are completely different orders.)
My money is worth spending on good people and since most of the staff quits then where is the real problem?? In the end she said I was not allowed there anymore (after she was going to charge me for the food I had just ordered!). What???! so I am assuming now its the owner's kids working there and so me as a family business, we would never treat people this way.
Bad Business skills thats all I have to say. I get better treatment in town, and NO ONE will talk to me in that manner, and I will not be ever treated or talked to that way are accused when everyone knows who I am that has met me and especially from a person more than half my age.
Something “fishy” is going on across from the Valero in CV… Stay. Vigilant. They are not the Last Coca-Cola in the desert.
Stay away from the Oasis… Just warning you.
