05/25/2026
Regarding today’s incident:
I want to address this clearly, professionally, and one final time.
This morning, my clients were unexpectedly awakened when someone entered their home without prior communication, confirmation, or an appointment scheduled through me.
At that moment, my responsibility was very simple: protect my clients, identify who entered the property, and get answers as quickly as possible.
When the lockbox was accessed, we did not receive the normal notification. My clients contacted us distressed and concerned. My staff and I immediately checked the app, email notifications, and the lockbox system directly. There was no identifying information showing at that time.
We also attempted to contact lockbox support, but we were unable to get an immediate answer.
Every prior showing on that lockbox had registered and notified us properly. For reasons we still do not fully understand, this one did not appear the same way when we needed the information most.
So from our position at that moment, here were the facts:
Someone unknown entered my clients’ home.
My clients were inside and frightened.
The person left without contacting us.
The lockbox system did not provide the identifying information we normally receive.
And my clients were considering filing a police report because they had no idea who entered their home.
Before allowing the situation to escalate further, I made a public post asking for help identifying the person in the video so we could get answers quickly.
That was the purpose of the post.
Not attention.
Not harassment.
Not humiliation.
Not an attack.
The purpose was to identify the person, protect my clients, and resolve the situation.
The individual was later identified. I spoke directly with the agent involved, and she explained that she mistakenly entered the wrong unit while showing another property in the same complex. Based on that conversation, it became clear there was no malicious intent.
Once that was explained, I agreed to remove the posts.
Unfortunately, I was not sitting on social media the rest of the day waiting for comments. I had appointments, meetings, clients, family, and real-life responsibilities to handle. The delay in removing the remaining posts was not an attempt to shame anyone, punish anyone, or continue the situation online.
It was simply a delay because I was working.
To those who disagreed with how I handled it, you are entitled to your opinion.
But I will not apologize for taking my clients’ safety seriously.
I will not apologize for acting quickly when someone entered their home without confirmation.
I will not apologize for doing my job when my clients were scared and needed answers.
And i will not apologize for an agent who did no read instructions, who did no verify the address, and who did not contact me or my company after her mistake.
At the same time, now that the situation has been clarified, I do not support anyone harassing, attacking, or threatening the agent involved. Mistakes happen. Professionalism matters. Grace matters.
But so does accountability.
This should be a reminder to all of us in this industry: confirm the property, communicate immediately if a mistake happens, and understand that when someone enters an occupied home unexpectedly, the people inside may not experience it as a simple mistake in that moment.
They experience it as fear.
My job is not to please the real estate community.
My job is to protect the people who trust me with their homes, their families, and their peace of mind.
That is what I did today.
The situation has now been clarified, the posts are being removed, and I consider the matter resolved. I removed them from Instagram just like i told her i would and next up is the rest of social media.
I wish everyone involved the best moving forward.
