06/23/2023
I'm not one to do this, but I received the most terrible customer service and product from Pryor Floor. Below is a warning to my friends and clients to not use this company!
Scott, the owner of Pryor Floor, struggled to provide quality customer service. He is rude over the telephone and email. He is unwilling to come up with a middle ground when a customer gives valid feedback about the quality of Pryor Floors services.
I started the process to have my floors refinished in July 2022. Pryor Floors first available appointment was February 2, 2023. I scheduled my floors to be refinished on this date. The waiting period was long, but I waited because this company is “the best in Colorado Springs”.
After my floors were completed I was satisfied, because they really needed to be refinished, due to the previous homeowners neglect. When Scott’s team started my job, I immediately mailed my first payment. After they finished the job, I mailed my second payment. Once I was able to enter the home I noticed a lot of places on the floor were missing filler. I called Pryor Floor to discuss this and the owners response was, “this is normal”. At the time of my floors being refinished I had 2 contractors completing other projects for me. They both commented on the poor quality of work, without me mentioning it to them. At that point Pryor Floor had not cashed my second payment so I placed a hold on the check. THANK GOODNESS I DID! I do not believe Pryor Floor would have tried to make it right if I had not done this. After I did this Pryor Floor showed up unannounced to my home to finish the work. I work full-time and did not have the time to point out all of the issues. They were only able to fix a few small items. My desire was to not pay Pryor Floor the second payment because the job was not completed and was done poorly. From my point of view, Pryor Floor should be paid for labor and material to complete the job they did. Sadly, they didn’t complete the job as contracted. I will always pay or find a reasonable solution for a job that’s complete.
Scott and I have been emailing about a solution, because I do not feel confident in resolutions over the phone with this company. His solution is to place filler in hundreds of cracks after the fact. This is extremely inconvenient, because our furniture has to be moved for this to happen. I have spent many hours dealing with this company. I work full-time, have a 10 month old and have a life.
In the end I agreed to let Pryor fill the cracks with filler. This is not a great solution, because it does not have a coat on top of the filler to protect it, but honestly I was ready to move on and stop wasting time. The second payment has been mailed and I’m hoping to receive no more threats from Scott about sending me to collections.
I will never recommend this company to anyone and would highly encourage you to work with anyone, but Pryor Floor. People work hard for their money, and you should spend it wisely. Also, it’s important to be treated well by a company you plan to work with.
Side note, Pryor Floors website states they put plastic where they can to minimize the dust. This did not happen and the employees used extreme negligence in containing the dust at my home (example: left the bathroom door open the entire sanding process. You can only imagine the mess I had to clean up, which was unnecessary). If you need assistance with plastic to help minimize the cleanup time call Dust Barriers (Bill Spidel, 719-621-8588)
