06/16/2025
The same basic scenario has now happened three times in the last two months and is disconcerting. That always gets my attention. We are very conscientious and try to do a stellar job ... every time! Are we perfect... of course not. Are we good? ... I think we're better than average.
I received a call this morning and could quickly tell the buyer was not happy from his tone. He caught me in the middle of something, and I told him I would be glad to call him back. I printed out the report on the house and reviewed it before calling him. I remembered the house and was pleased with the report... actually thought it was a very good inspection report, if I don't say so myself. When I called him back, he said that now that they were in the house, they were NOT HAPPY (emphasis on not happy) with the inspection. I asked what he might be talking about and glad to go over anything.
The buyer told me that when they ran the dishwasher, it leaked all over the floor. Yep ... two pictures on page 47 of the water leaking on the floor and another with the towel that I used to wipe up the water with a very understandable comment clearly written out. The buyer said, "Oh sorry, I guess should have reviewed the report better." "Glad to help," I said. "Was there something else?" I asked.
He then said, "One of the plugs in the house doesn't have any power to it." I asked him, "The plug on the left side of the master bathroom sink?" "Yes", he said. To which I replied, "I have that noted on page 20 with a comment and a picture." Embarrassed for having called me, he apologized a second time and said he was sorry for bothering me.
When compiling a report, a buyer has a lot of information to go through and comprehend. With all the information in a report about the structure, electrical, HVAC, plumbing, appliances, and more, we do our best to write out clear logical comments in understandable language with good photos next to the comment for a buyer to read through a report and not be overwhelmed. For an older house, as this one was, there is generally more to write about. When reviewing a report, please go through it slowly and thoroughly.