04/01/2020
As so many of you are, The Title Group, Inc., is closely monitoring the latest developments regarding COVID-19.
To help ensure the health and safety of our employees, business partners, and consumers here is a list of items we have put into place for everyone.
• We are requiring staff to work from home as much as possible until this threat is diminished.
• We are requiring all staff to wash their hands when they arrive at their office and before and after every closing
• We are requiring all customers to wash their hands when they arrive at their closing location.
• If individuals don’t have their own pen to use, they will be given a new one and will take it with them or throw it away.
• We will not have candy or water sitting on the tables, customers are welcome to bring their own in if they desire.
• Our offices will be thoroughly wiped down with disinfectant after every closing.
• In order to limit the number of people who are exposed to each other as much as possible.
o We are asking that only those people who need to sign documents, actually come in person to the closing
o We will be sending out documents for our sellers to pre-sign, this will limit contact for everyone.
o We will conduct closings at as much of a distance as allowed with our conference tables.
o When there both parties need to be a closing, we will use separate rooms or separate closing times – staggered out over an hour.
We will require refinances to close at our offices, if the only option is an in-home closing, our closer will talk non-notarized docs over the phone – then meet the customer at the door to sign notarized documents.
We will mail or wire out proceeds rather than having consumers come to offices to pick up checks.
We will continue to monitor this situation and make any necessary adjustments per the government and common sense.
We appreciate your business and will continue to give you and your customers the same service they are accustomed to, while doing our best to help keep everyone safe and healthy.
