01/25/2022
The ideal candidates will be reliable customer service specialists, with prior property management experience, but we will provide training for the right person. In addition to assisting with the day-to-day operations of each property, the leasing coordinator and maintenance coordinator will assist with lease contracts, enforcing rental agreements, assist with maintenance, and attend staff meetings. If you thrive under pressure, we want to talk to you.
Objectives of these roles:
• Maintain positive and professional relationships with property owners, contractors, occupants, executing proactive oversight, maintenance, and problem prevention.
• Work with accounting, leasing, maintenance, and various other professionals in effectively resolving tenant issues, disputes, and contracts.
• Understand and maintain property systems by assisting contracting for repairs.
• Provide timely and effective service.
Job Responsibilities:
• Receive all telephone calls and in-person visits. Listen to tenant requests, concerns and comments.
• Immediately record all telephone and in-person visits in Appfolio.
• Assist in monitoring advertising effectiveness.
• Maintain and distribute all company-issued notices.
• Represent the company in a professional manner at all the times.
• Understand the lease and contracted credit report application.
• Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
• Communicate with Property Managers regarding accuracy of invoices received; that invoices are presented correctly, according to company procedures.
• Assist in lease transactions by drafting leases, gathering applicant’s history and credit approvals.
• Maintain accurate monthly lease renewals and delinquencies.
• Provide general clerical assistance to rental office.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about property, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Property Managers and Staff Members.
Required Skills:
• Outstanding professional communication skills both verbal and written – well spoken
• Self-motivated and driven
• Ability to not take yourself too seriously and have a sense of humor
• Ability to learn quickly on the job
• Superior customer service skills including the ability to manage difficult customers and/or situations
• Ability to multitask and keep great notes at the same time
• Demonstrate strong attention to detail at all times
• Exceptional organization skills
• Ability to be flexible, dependable, versatile, and work well under pressure
• Positive and professional attitude
• Able to follow directions and handle constructive criticism well
• Accountability and responsibility for your actions
• Demonstrate an ability to support and contribute to the team.
Qualifications:
• High School Diploma or equivalent required; some college preferred.
• Position prefers a minimum of one year experience in customer service related industry.
• Competence in operation of telephone, calculator, copy machine, facsimile, Microsoft Office including Word and Excel.
• Neat, clean, professional at all times throughout the workday.
