06/13/2026
Hey all, we had to update our terms of service. We have been looking over our financials and one of our biggest losses comes with our pickups. We have so many folks follow the rules, but we also have MANY who do not.
Here is a consistent example:
-Customer wins an auction item (Fridge) for $5
-Doesn’t check out, so they haven’t scheduled the pickup.
-Their item stays in the cart. (You will call us the next auction asking us to clear it for you and we will explain over and over again how, even though it’s on the help page.)
-Customer calls our phone number asking for the address, which for obvious safety reasons, we can not! They get annoyed and yell at us.
-They don’t show up and say, “it’s your system, it doesn’t work”. We then look up to see what is wrong with our system. We find out, you never read your email and auto deleted with your spam filter our pickup instructions. Thank you for making me stop my day to go troubleshoot a problem that isn’t real. (There are some issues at times with technology, but come on.)
-We inform you that the pickup date and time is in every item before you bid, you tell us that it wasn’t listed. It is. We created this website and we manage all of it. We are not tied to a third party like our competitors.
-We make an exception and pay our employee to drive out to meet you. They don’t do this for free. So, now we have lost at least $20 on your fridge to pay our employee. This usually is about 5-10 people out of the 100 that win items. 10 trips, we are now losing money on this auction. It’s why we HAVE to have the house to sell. We do the HARD part, which is full liquidation.
-"It’s bigger than I thought, give it to someone else and credit me”. We have the measurements on the page, thank you for a new task.
-We hire Big Wally to come get the fridge, now it’s $100 to remove it.
-The client can’t close on the house until it’s empty because the items you didn’t pickup are still there.
Now, your $5 win has cost us HUNDREDS or more. We joke that more people have been killed during our pickups than any place on earth. We had one customer who had her mom die three times. We make notes, so don’t lie. We will give her the benefit of the doubt and figure her mother, step mother and mother in law all died during our scheduled pickups.
We are also willing to meet you half way…
-We tried weekend pickups, but “I’m with my family on weekends.” We had 32% of people scheduled for weekend pickups miss. So, we will do the lotting and pickups on the same day with them being most times in the evening.
-We are creating a tip process for helping move anything to your car from the house. Want things moved out, we will give you a price list and we will help. SO many people show up expecting our team to be movers. Early in my career, I helped an unprepared customer with a bureau and fell down the stairs. I wasn’t right for almost a month. I got sick and got it to the car. No tip, no thank you.
-We are offering cash as an option now in our checkout process. “Can we get a discount for paying cash?” No! We pay taxes. That probably works at shady estate companies, we don’t screw over our community. We now have to bring money to the bank and pay someone to drive it there. Again, we are doing this to make things easier for you all. The only savings is the credit card fees (which are through the roof now!)
We will give you all a grace period of July 4th, but this July 4th, it will truly be our Independence Day.
For those who ALWAYS checkout and schedule, you have figured out something. It’s SUPER easy. We THANK YOU! We were guided by eBay and Amazon’s and other familiar checkout processes to make checking out simple. We are working hard on Legacy 2.0 to make it even better.
Just be cool. Check out the complete terms. Thank you! https://legacylouisville.com/content/terms-of-service.html
