07/13/2026
we had a customer last weekend who was unhappy with the performance of a few of our movers. We did our best to handle the situation after the fact, and apparently we won her back as a customer! I left her name off of this, but here’s the response she had after I emailed her apologizing and after Kyle already addressed the situation with her on the phone…..
Jeff,
The level of respect I have for how this was handled is immeasurable. It reminds me why I never recommend another company to help someone move. Moving is a big deal and extremely stressful, even when you're excited to start a new chapter. I will continue to recommend Two Men and a Truck, and I will definitely make sure my daughter knows to mention my name alongside hers. I truly can't thank you enough for your professionalism, kindness, and understanding toward an unhappy but loyal customer. Take care and keep being proud of the business you've run for the past 22 years!