10/16/2026
Common Maintenance Questions
Maintenance and repairs make up a huge part of the actual property management. We have to communicate with the tenants and the vendors and ensure that everyone is on the same page. Clarifying with the tenant the process and what's expected of them before the need for maintenance arises can forego unneeded mishaps. Here are some FAQs and their answers about maintenance that we get.
1. What am I responsible for maintaining?
Cleanliness, trash, HVAC filters, light bulbs, batteries, water filters, pest control of your choice, watering the foundation, preventing frozen pipes, and yard care. Some leases and landlords are different and can handle more or less than this.
2. How do I request repairs?
Requesting repairs can vary from lease to lease, but we use Rentvine and all our requests are sent through the tenant portal. Having photos and a detailed description is important for us to know what the issue is.
3. Can I fix something myself or hire my own contractor?
No. All repair decisions and contractor choices are landlord's. You also may not contract with any vendor without the property manager's permission. This makes the whole process easier as we have our own vendors to communicate with who are reputable.
4. Can I change the locks, paint, or hang things?
Not without permission. Only a reasonable number of small nails is allowed, and anything you install becomes the landlord's property. There are plenty of renter-friendly businesses and products to make your rental unique!