12/09/2024
**Attention ZPM Tenants**
We are launching a 24/7 phone service for tenant maintenance requests. To ensure timely and effective resolution of any maintenance issues that occur in your home, we now offer several options for reporting requests.
Online: As always, non-emergency issues can be reported in your AppFolio tenant portal through a maintenance request. Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible.
Text: Text our 24/7 maintenance line at (217) 955-3698 to quickly alert us to issues, including emergencies.
Over the Phone: If you'd prefer to speak with a live agent, call our 24/7 maintenance line (same number as above) and follow the prompts to connect with a representative. From there, we'll connect you with the first available agent.
Moving forward, maintenance requests will only be reviewed if they are submitted through one of the three methods described above, so be sure to update your contacts with the new maintenance number!
Our prior phone number for emergency maintenance requests is no longer valid. Please delete this from your contacts.
Sincerely,
ZPM Management