I consider the opportunity to assist a client in the sale or purchase of a home to be a major act of trust. The real estate transaction takes time and involves meaningful money. It involves the coordinated participation of people in highly diverse professions such as attorneys, mortgage brokers, home inspectors and appraisers. There is also a city/town hall full of people who are frequently called on for information during the transaction. In addition, there are federal, state and local rules, regulations and guidelines that must be followed. Then, of course, there are the forms, critical action dates, and signatures that surface at key points during the transactions. I consider it the job of the real estate agent to keep the client unstressed, aware of and in agreement with every step of the process, and confident that all of the parts are coming together properly and going in the right direction. When the closing is complete, the best measure of the agent's performance during the transaction is an outrageously happy client who was glad to have shared the journey with the agent. I strive to achieve that measure of performance with every client.
