10/28/2025
JetBlue’s Lack of Action During Hurricane Melissa — A Disappointing Experience
Our annual Jamaica high school retreat group was left stranded in Montego Bay due to Hurricane Melissa. Many of us were scheduled on early JetBlue flights Sunday morning, yet the airline canceled all flights — even as other carriers managed to get passengers safely out before conditions worsened.
The Sangster International Airport remained open until noon to allow airlines to evacuate as many travelers as possible. Several carriers added extra aircraft to help people leave before the storm’s arrival. Unfortunately, JetBlue failed to do even the minimum — they didn’t operate their scheduled early morning flights or make any additional effort to assist stranded passengers.
The predicted landfall for Hurricane Melissa was always today, meaning JetBlue had ample notice and opportunity to act responsibly. Their lack of urgency and concern for passenger safety was unacceptable and deeply disappointing for those of us who trusted them for our return home.
