08/13/2025
🗣 2-Scale is hiring (Holland, Ohio)!
Seeking an Account Coordinator (full-time). Salary:💵$40,000+ and Benefits
📧Send your resume/cover letter: [email protected]
About Us: 2-SCALE is a full-service design and production agency. We deliver creative branding solutions using a dynamic design center + state-of-the-art graphic production + custom carpentry. Are you looking to work with a passionate and dynamic team?
Job Summary: We are seeking an Account Coordinator to be the face of the company, create and maintain exceptional service while meeting company goals and expectations. You will assess customer needs, resolve issues, and provide excellent customer communication.
Responsibilities:
▪️Respond to customer inquiries via phone, email, and chat in a professional and friendly manner
▪️Resolve product or service issues by clarifying the customer’s needs and offering solutions
▪️Maintain accurate records of customer interactions and transactions
▪️Collaborate with internal teams to escalate and resolve complex issues
▪️Provide feedback to improve customer experience and internal processes
▪️Stay up-to-date on product knowledge and company policies
Qualifications:
▪️Associate’s or Bachelor’s degree, or High School diploma with experience
▪️2+ years of account coordinator or customer service experience
▪️Excellent communication and problem-solving skills
▪️Ability to multitask and work in a fast-paced environment
▪️Proficiency with CRM systems and basic computer skills
▪️Detail oriented and organized is a must
What We Offer:
▪️Health, dental, vision coverage
▪️Paid maternity/paternity leave
▪️Paid time off, including your birthday!
▪️Company paid life insurance
▪️401k Plan, with company match