10/27/2021
The Leasing Assistant reports to the Property Manager and supports the leasing operations and financial performance of an assigned apartment community. Primary responsibilities include interacting with prospective residents, securing lease agreements, and maintaining positive resident relations. Initiates the verification process to qualify prospective residents. Assists with property marketing activities. Leasing experience is not required.
DUTIES AND RESPONSIBILITIES:
- Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.
- Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property.
-Meets with prospective residents and checks the availability of units based on preferences and budget.
- Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities.
- Notifies prospective residents of approval or disapproval. Assists qualified prospective residents with completing lease agreements and collects initial rent and deposit payments. Assists new residents with the move-in process.
- Prepares and maintains a file for each resident according to policy and procedures.
- Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
- Assists with marketing efforts in the community to promote positive awareness of the property and increase the traffic of prospective residents.
- Contacts prospective residents by phone to market the property and schedule tours.
- Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
- Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
- Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
- Performs other related duties as assigned to meet the needs of the business.
- Understands and complies with federal, state and local landlord-tenant and Fair Housing laws.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Customer service and conflict resolutions skills to overcome objections and resolve issues.
- Attention to detail
- Sales knowledge/experience
- Good written and verbal communication skills.
- Must be organized and able to multi-task in order to maintain accurate records and schedules.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
- Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
- Ability to maintain confidentiality and maintain appropriate discretion.
- Must be a self-starter and self-motivated.
- Reliable transportation to work.
- Must pass background checks and have a Valid Driver's license and current auto insurance.
- A high school diploma or equivalent is required.
- Customer service experience is desirable.
- Excellent communication and organization skills are necessary. Basic arithmetic skills and computer literacy are required.
Salary: Based on experience
Benefits offered to full-time employees
HOURS
Monday – Friday 8:00 a.m. – 5:00 p.m.
Saturday 10:00 a.m. - 4:00 p.m.
