10/07/2022
Job description
We are looking for a full-time Resident Relations Coordinator whose main focus will be to build and maintain effective working relationships with all of our residential tenants by providing professional customer service.
Duties and Responsibilities will include the following. Other duties may be assigned within the framework of this role.
During open lobby office hours (approximately 28 hours a week), answer main phone line and forward calls to appropriate staff member.
Respond and resolve resident complaints and request, refer complaints as necessary to the appropriate person, and notifies resident of resolution in a timely manner.
Track residential incoming service requests through our CMS. Forward requests to appropriate vendors for resolution and follow up with vendors and residents to ensure work has been completed in a timely and proper manner.
Operate standard office equipment including: multi-line telephone system, photocopy machine, postage meter, facsimile machine, computer/printer
Provide additional clerical help to the Property Manager and Bookkeeper as needed.
Assist Property Manager and Bookkeeper as needed with out of office tasks, which may include showing properties to potential tenants, meeting vendors on-site for bids and to inspect work, posting notices, and meeting with existing residents to discuss or view complaint items.
Communicate with prospective future residents and ensure the timely processing of rental applications, assist with scheduling of showings to prospects, ensure that future residents' information has been properly entered into our CMS, track each prospect from application to move-in, ensure transition to resident is satisfactory
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School Diploma or G.E.D.
1-2 Years in customer service
1 Year in Property Management preferred
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to understand and apply Fair Housing regulations.
Computer Skills: Basic computer and Microsoft Office skills. Knowledge of Google Software (Gmail, Calendar, Doc, Sheets). Knowledge of or ability to learn Property Management software.
Job Type: Full-time
Salary: $35,000.00 - $37,500.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Schedule:
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Work Location: One location
