03/31/2020
March 27, 2020
Valued Resident:
Infinity Management continues to strive to provide you with information and services needed in response to the COVID-19 pandemic.
As of todays’ date, we will be closing all offices for walk-in traffic, unless it is necessary to address a maintenance/property emergency. If you have an emergency that does not require property management attention, dial 911. If your emergency requires property management and emergency response personnel, dial 911 prior to calling the office.
Your community office may already have closed as a result of a shelter-in-place order issued by your local government. If so, no change in operation will be made at this time.
To provide you with as much support as possible, our staff will remain in office to receive your emails or phone calls during your normally scheduled office hours. Our accounting staff is, and will continue, to make sure that the community generated expenses are paid so you will not experience a disruption in the normally provided services at your property.
If you have a maintenance emergency after normal office hours, please dial the main property line and follow the prompts. This call service will dial through a phone tree to reach a staff member who will be able to address your issue. If you are not able to reach a staff member in adequate time, please dial 208-746-2422 and follow the prompts to initiate the call tree at Infinity Management Corporate Office.
Infinity Management staff have been working to provide remote pay services to all residents. In an effort to minimize the traffic into the office, we would ask that all residents pay their rents via the drop box located at the office or by accessing the payment portal on the website.
Enclosed with this document are step-by-step instructions showing how to access the website that corresponds to your property and how to set up a payment.
Please continue to follow the guidance issued by the CDC. This information can be found at https://www.cdc.gov/coronavirus/2019-nCoV/index.html .
