Corporate Policies
Cancellation Policy
Cancellation Policy: I agree to pay the total charges for moving services to be provided by Southeast Elite Movers® (the “Company”). I understand that my deposit/fee represents only a portion of my total estimated moving charges. I also understand that my deposit/fee is only refundable if at least 5 business days (not including Saturdays, Sundays, and Holidays) prior to the load date listed above, the Company (1) receives written notice at it’s address listed above via certified mail, return receipt requested, or (2) is notified by phone at 904-999-0130 of my intent to cancel this contract, change my pickup dates or place the move on hold, (3) issues me a cancellation number. All credit card refunds will be processed for your next billing statement. I am aware that any failure to comply with this Cancellation/Hold and Refund policy shall result in the forfeit of any deposit(s)/fee(s) paid. I understand should I refuse to allow Southeast Elite Movers to service my move within the pickup date(s) indicated on my estimate, send a truck away, or cancel services after a truck has arrived, my deposit is non-refundable. Late Arrival Policies
Each customer is given a 2 hour window of arrival at time of booking. If the mover do not arrive within the 2 hour window given, the customer will be rolled over to the next two hour window until the movers arrive. Southeast Elite Movers do not offer any discounts on late arrivals, traveling charges, or fuel Surcharges and customers who have already received a discount in any form will not be entitled another.
