05/26/2022
Financial Management
Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently
Responsible for processing and reconciling daily all account receivables
Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions
Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income.
Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable
Responsible for all end of the month closing procedures and reporting
Maintain accurate and organized records; auditing resident files to ensure accurate records
Responsible for walking units and posting all move-out charges, statements, and security deposit refunds
Personnel Management
Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Strategic Leasing Management
Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
Implement marketing strategies & systems put in place by the annual marketing plan
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Administrative Management
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
Assist with supervision of all business functions related to operations
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.
