10/29/2024
Read up and share…
I haven't done a post like this in over a decade. I'm sad and discouraged and enraged that I have to make one like this today (posted with our client's permission).
My single, elderly client had a medical event in her 2 bed, 1 bath condo in February of 2023. After being rescued by an ambulance, she was taken to the hospital for life-saving measures, where she stayed for 6 months. After that she was transferred to a long-term care facility for ongoing treatment. During that time she was obviously unemployed, unable to make her payments, even unable to take any measures to retain whatever assets she had. When RoundPoint Mortgage started the foreclosure process on her Fannie Mae loan, she reached out to real estate agents for help, many of who were just looking for a deal and not looking to help.
Then she met with me. I built this business during the housing recession, helping consumers fight against banks against foreclosure, providing options to those that felt like they had none. With haste we cleaned out the unit that hadn't been touched for 18 months, had it cleaned, photographed and put on the market. I knew we were racing against time, but we also know the foreclosure process, so we did everything we could to communicate with the bank that they would be paid in full, that the HOA would be paid in full, and that if they postponed the auction date even a month, we would be able to retain our client $3,500-15,000 of their remaining equity to get back on their feet.
RoundPoint Mortgage (owned by Two Harbors Investment) has fought us every step of the process. They required that she fill out a mortgage assistance packet, even though she isn't looking for a modification. Customer service reps have treated us with contempt, flexing their power by refusing to get us in touch with supervisors, management, or their legal team. They have a 16-week window to sell this property on the courtyard steps, and we're only asking that they delay it 4-8 weeks to give us a chance at helping our client access the only remaining funds available to her.
The property goes to auction this Friday, November 1st. We found a benefactor that helped us get the property empty and clean. RoundPoint and Two Harbors Investment doesn't care about our client, or the fact that circumstances outside of her control have resulted in the foreclosure of her only remaining asset. We are only asking for empathy and good faith, and they have denied that to us at every turn.
Yesterday we filed a complaint with the Attorney General of the State of Washington on our client's behalf, reporting the predatory tactics of RoundPoint Mortrgage and the lack of basic assistance and communication when dealing with a senior citizen in need. RoundPoint won't listen to reason, so we're getting unreasonable. We welcome any support, advice, comments on RoundTree Mortgage's tactics and ask that you help warn others of their tactics and response in dealing with a client in need. Keller Williams Greater Seattle
