09/02/2026
Here’s a simple communication trick that works wonders—especially in real estate when you’re dealing with customer service reps across lenders, title companies, inspectors, and more.
Start by introducing yourself with just your first name. “Thanks for helping me out. My name’s Chip.” That one sentence starts building familiarity fast. You’re not a file number or an address anymore—you’re a person. You want them to think of you as Chip, not “the buyer’s agent.”
Then make your ask clearly, but with a downward inflection. Skip the passive “Would it be possible to…” and go with “I’m wondering if you can help me with…” It sounds subtle, but the tone makes a huge difference. One invites collaboration. The other invites a “no.”
Remember: their job is to help. You just have to make it easy for them to do it. Create connection. Be someone they want to help. And if you want to master this, study how Chris Voss breaks it down—same strategy the FBI uses during the most stressful negotiations imaginable.
You can either make people your ally or your obstacle. It’s up to you.
– Chip Hodgkins, Licensed Real Estate Broker
NYS License