09/14/2026
✨ Our process ✨
In going through the process of renting this apartment I felt a heavy need to share how we do things.
Maybe it’s the same as other folks, maybe it’s different but it’s ours either way. If you're a follower or a potential renter - its worth knowing.
First of all - we would never rent a unit that we wouldn’t want to live in ourselves. Every decision is made with that in mind. From location to construction, how we design the inside of the spaces - including aesthetics.
We also believe in treating people how we would want to be treated or how we would want the people we love to be treated. Those facts are the baseline for our business.
There is SO much interest in the units when they become available that we really try to do things methodically. We answer and offer appointments in the order the requests are received. Just because we couldn’t make an appointment work for someone until Tuesday, doesn’t mean if someone waves cash at us Monday - we’re going to let them cut in and take it. Maybe that’s a poor business decision on our part, but I sleep just fine.
Additionally, we’re 2 people and we have full time jobs. We do the best we can, but there’s no property manager to be available 24/7.
Furthermore, we try to set up enough time for each person that they don’t feel rushed; they can look in every cabinet, stand in the bedroom and think about how their bed would fit and ask all the questions they need to.
All that said, yesterday we had 4 appointments set. 2 people cancelled the night before, 1 person no-call, no-showed, 1 person showed up. We did offer 2 other people to pick up the cancellations but we never heard back (no shade to those folks it was only a few hours notice). So we held 4 hours on our Sunday afternoon for one showing, and that’s the nature of the business. Do we wish it was different? Sure. Are we going to start treating people differently because of it? Absolutely not. We’ll go back to the outreach list and start making our way through it.
I had someone reach out today and when I told him I would add him to the list, he rudely asked if I didn’t want to rent it because I wouldn’t skip over all the other people that reached out before him. Needless to say, he won’t be added to the list.
If you don’t agree with our process, that’s ok, everyone is entitled to feel how they feel, but if that’s the case - we’re probably not the landlord for you.
We’re ok with that. If doing right by people costs us a little time and money in the long run - I’ll continue to sleep just fine.
Pic of us yesterday waiting to show the apartment - how cute are our Unruh Rentals polos?!
