09/04/2026
The lender and agent you choose can make your transaction feel incredibly smooth or make it way more stressful than it ever needed to be.
I’m on the seller side of a transaction that is supposed to close TODAY.
First thing this morning, we find out the buyers still don’t have clear to close. No clear to close means we aren’t closing.
The buyer’s agent wasn’t getting answers, so I started making calls myself.
I called the lender. Voicemail said call my boss.
Called the boss. Their voicemail said call my boss.
Called THAT person. Straight to voicemail. No other person to call.
And here we are on closing day.
This is why I preach about the people you choose to have in your corner. A great lender should know where your loan stands BEFORE closing morning. A great agent should be staying on top of it. And when there is a problem, somebody needs to pick up the phone and help solve it.
This is also why I love working with good local lenders. I have lenders who answer their phones on nights, weekends and vacations because they understand there are actual people and actual lives on the other side of these transactions.
Big doesn’t always mean better.
Sometimes having someone's cell phone number is worth a whole lot more than having a giant company's 1-800 number.