"Voted Payson's Best Realtor"
2014
2015
Deborah Rose, GRI, AHWD, BRANCH MANAGER, REALTOR®
If my years in the music industry taught me one thing, it’s the importance of providing what I like to call “concierge service” to my clients. Taking care of superstars’ needs taught me how to listen, how to read between the lines, and especially how to intercept my clients’ needs. This experience granted me
the ability to know what needs to happen now, what needs to happen an hour from now, as well as what needs to happen a week or a month in the future! In fact, my ability to listen — to take the time to learn what my clients truly want, need and dream of — probably informs my professional sense of ethics more than any other philosophy. After all, my clients are smart enough to know what they want, my job is to help them realize that vision by listening to what they’re saying and keeping them on track, then taking care of the details. Combine my listening skills with my commitment to being responsive and you’ve got a combination that keeps my clients coming back, year after year, as well as referring their friends and family. In fact, my clients’ testimonials might just say it best, using phrases like “low pressure,” “well-prepared,” “responsive,” “professional” and “a pleasure to work with” to describe their experiences. Seven days a week, I’m out there researching the market, talking to people about their homes and providing helpful information. I keep my eye on all the listings — whether it’s a new home on the market, a pending sale or a done deal — so that when people ask me questions, I can give them an informed answer. For me, being a Realtor isn’t just a part-time hobby; this is my full-time job, and I treat it as such. Perhaps that’s why I respect my clients enough to listen to their needs, work toward supporting their dreams and have the courage to face any problems head-on. I’m well aware that my industry has gotten a bad rap in the last few years, but I’m committed to turning that around. That means that I focus on being available, responsive and respectful — and I expect the same from those that I work with. That’s why I follow a strict, appointment-only policy that places appropriate value on both our time.
I often say that being a Realtor requires the ability to be an extreme multi-tasker; perhaps that’s another skill I learned in the music industry. It boils down to one simple truth: When you treat each and every client like a rockstar — listening to their needs and striving to make the deal just right for them — everything else will fall into place.
