Madison County 911

05/25/2026

Today, we pause to remember and honor the men and women who made the ultimate sacrifice in service to our country. Their courage and sacrifice will never be forgotten.

We wish everyone a safe Memorial Day weekend.

04/17/2026

🖤💛As National Public Safety Telecommunicators Week comes to a close, Madison County 911 would like to extend our sincere thanks to our responders, partner agencies, community members, and families for their overwhelming support and appreciation.

From thoughtful proclamations, delicious meals to treats, cards, and kind words of encouragement, our community has truly gone above and beyond to recognize the work we do.

This incredible support is what makes it so meaningful to serve Madison County and all of its citizens.💛🖤

City of Berea, KY Government, City of Richmond, KY - Community Information, Madison County, KY, Madison-County Sheriff KY, Madison County Fire Department, Madison County EMS, Madison County Kentucky Coroners Office, Madison County Emergency Management Agency, Richmond Police Department, City of Richmond Kentucky Fire Department, Berea Police Department, Berea Kentucky Fire Department, Berea Volunteer Fire & Rescue, White Hall Volunteer Fire Department, Waco Fire/Rescue Station #14, Kirksville Volunteer Fire Department, Union City Volunteer Fire Department #13, Red Lick Volunteer Fire Department, AK Associates, AMK Services, Cash Express, Laura and Leroy Dicks, Tracy Farthing, and The Skees Family.

04/13/2026

📞 National Public Safety Telecommunicators Week | April 12–19, 2026

Dispatchers are the first point of contact in an emergency. They make critical decisions in real time and ensure the right responder is sent to the right place at the right time.

Their work is constant, demanding, and essential to every emergency response across Madison County. 💙

We’re proud to recognize our dispatchers this week and the role they play in every call for service.

📍 Dispatcher Appreciation Drop-Off/Adopt-a-Dispatcher:
Emergency Operations Center (EOC)
560 S. Keeneland Dr.
Richmond, KY 40475
Monday–Friday, 8:30 AM to 3:30 PM

04/10/2026

💛We still have a few dispatchers available for adoption. Please reach out if you would like to participate💛

Adopt-A-Dispatcher 📞💛 | April 12–19

National Public Safety Telecommunicators Week begins April 12. Each year, our Adopt-A-Dispatcher program gives the community an opportunity to recognize the professionals who answer emergency calls, dispatch law enforcement, fire, and EMS, and provide critical assistance during emergencies.

While we are grateful for their service every day, this week offers a meaningful opportunity to show our appreciation.

How to Participate:
1) Email to request a dispatcher
📧 [email protected]
2) You’ll receive information about your dispatcher to help guide your appreciation
3) Show your gratitude with handwritten notes, cards, small items of appreciation, or even colorful pictures from our youngest

📍 Drop off your care packages at Madison County 911/ EOC
560 S. Keeneland Drive, Richmond, KY
8:30 AM - 3:30 PM, Monday - Friday

Join us in celebrating our unsung heroes, the voices behind the call, our dispatchers! 💙

04/05/2026

Happy Easter! We wish you a meaningful day, and extend our best wishes to all in our community as the day is observed with family, friends, and traditions.

04/01/2026

Adopt-A-Dispatcher 📞💛 | April 12–19

National Public Safety Telecommunicators Week begins April 12. Each year, our Adopt-A-Dispatcher program gives the community an opportunity to recognize the professionals who answer emergency calls, dispatch law enforcement, fire, and EMS, and provide critical assistance during emergencies.

While we are grateful for their service every day, this week offers a meaningful opportunity to show our appreciation.

How to Participate:
1) Email to request a dispatcher
📧 [email protected]

2) You’ll receive information about your dispatcher to help guide your appreciation

3) Show your gratitude with handwritten notes, cards, small items of appreciation, or even colorful pictures from our youngest

📍 Drop off your care packages at Madison County 911/ EOC
560 S. Keeneland Drive, Richmond, KY
8:30 AM - 3:30 PM, Monday - Friday

Join us in celebrating our unsung heroes, the voices behind the call, our dispatchers! 💙

03/09/2026

When you call 9-1-1, every second matters. ⏱️

By creating a free Smart911 safety profile, you can share important information like medical conditions, medications, emergency contacts, and home details ahead of time.

Businesses can also create profiles to provide important information about their building, contacts, and other details that may help during an emergency.

When a 9-1-1 call is made, dispatchers can view your Smart911 profile and relay important information to first responders responding to the call.

This can help emergency crews better understand your situation before they arrive.

Learn ore and create your free safety profile today:
📱https://madisoncountyky.gov/emergency-communications-center/smart-911/

02/16/2026

Presidents' Day is a federal holiday, but our team continues serving Madison County without interruption.

Emergency services and dispatch remain operational 24 hours a day, 7 days a week.

We wish our community a safe holiday. 🇺🇸

02/10/2026

We are so proud of employees and all the hard work they do. Thank you Madison County, KY for the spotlight.

⭐ Employee Spotlight: MCECC (911) Team ⭐

We’re proud to shine a light on the professionals behind 911, the calm and steady voices guiding others through the most critical moments.

"When everything feels like chaos, our 911/Dispatch team rises to the occasion—every single time. During the recent winter storms, they didn’t just answer calls; they became the calm in the storm, coordinating hundreds of rides for essential healthcare personnel, directing efforts with the road department, and keeping first responders connected and supported throughout an incredibly challenging weekend.
The work they do is demanding on the best of days, but when conditions are at their worst, they show us what true dedication looks like. Their ability to manage countless moving parts, make quick decisions, and keep our community safe does not go unnoticed. You were nothing short of amazing, and we are deeply grateful for everything you do.
Thank you for being the steady hand and strong voice behind the scenes.You make a difference every day—and especially when it matters most." ~ Multiple Colleagues

Thank you to our 911 team for your professionalism, focus, and continued service to the community.

01/27/2026

UPDATE ON MADISON COUNTY ROADS

The most encouraging news today is the sunshine and rising temperatures. Both are helping crews make progress on ice removal. Please note that roads with heavy tree cover or shaded areas will take longer to improve due to limited sunlight.

This weather event was primarily a significant ice storm, with snow on top of it. While crews pretreated roads before precipitation began, the type and volume of ice created extremely challenging conditions.

Over the past several days, temperatures were so low that salt was ineffective, so road treatment was limited. Even on roads that have been plowed, conditions may still be slick. Plow blades cannot scrape all the way to the pavement without causing damage; instead, they remove buildup so that once temperatures rise and sunlight reaches the surface, melting can begin.

Many secondary roads—and some priority routes—have not been treated in recent days. Crews are actively working today to plow and treat these areas. However, compacted ice is proving difficult to remove, and residents may not see immediate improvement on all roadways.

State vs. County Roads
If you are unsure whether you live on a state or county road:
• Roads with painted center lines or route numbers are most often state-maintained.
• Madison County does not maintain interstates, parkways, or state highways.

Below are updates on specific roads residents have asked about:
• Speedwell Road – State-maintained; not under county control
• Tates Creek Road – State-maintained; not under county control
• College Hill Road —State-maintained; not under county control
• Brassfield Road– Plowed Monday; additional work scheduled today
• Hwy 25 – State-maintained; not under county control
• Boone Trail – Last plowed Monday around 4 pm; planned for today
• Red Lick Road – State-maintained; not under county control
• Union City Road – State-maintained; not under county control
• Kentucky River Road –plowed again at 1:30 today (Tuesday)

We appreciate the community’s continued patience as crews work carefully and safely to improve road conditions across Madison County.

📱Track county plow progress:
madisoncountyky.gov/tracks

❄️ Winter Storm Resources:
https://madisoncountyky.gov/winter-storm-resources/

01/25/2026

Winter Storm Safety Update

Residents are also encouraged to sign up for emergency alerts at madisoncountyky.gov/alerts.

⚡ Power outage safety and reporting
If power goes out, quick reporting helps utilities respond efficiently. Links are available to report outages and monitor restoration with your electric provider.
💡Blue Grass Energy: https://www.bgenergy.com/outage-central
💡Clark Energy: https://outage.clarkenergy.com
💡LGE | KY: https://lge-ku.com/winterstorm
💡SK RECC: https://www.skrecc.com/report-outage

🚨 If you have an emergency, CALL or TEXT 911.

☎️ Non-Emergency Line: (859) 624-4776
Use the non-emergency line for situations that do not require immediate response.

❓ Questions or Information: (859) 624-4787
For general questions or additional information, call the number listed below.

🚧 Snow plow safety reminders
Simple steps like slowing down, giving plows space, moving trash and recycling carts, and avoiding parking along narrow roads help crews work safely and keep roads passable.

🛣️ Road conditions and plowing activity
Visit madisoncountyky.gov/tracks, where residents can view active plows, route progress, and when a roadway was last treated.

🏠 Warming centers and emergency shelters
When temperatures drop or conditions worsen, warming centers and emergency shelters may be available. Locations, hours, and services vary, so confirming availability before traveling helps avoid delays.

🏘️Madison Homes
105 Fifth Street (RKY)
[email protected]
859-800-0068
This location will be open as a shelter.
Overnight check-in begins at 5:00 PM.

🏘️Haven of Hope
301 Steep Street (RKY)
859-314-4821
Partnered with Enrich
Open 24 hours starting at 5 PM

🏘️UP Initiative of Madison County
1315 Gabbartown Rd. (BKY)
Warming Center
10 AM - 5 PM

🐾 Pet safety during winter weather
Cold temperatures can be dangerous for animals. Pet safety guidance is available to help keep pets warm, healthy, and protected during winter conditions.
https://madisoncountyky.gov/winter-weather-pet-safety/

🚑 Essential Healthcare Workers Ride Program
Resources are available to support local essential healthcare workers who continue providing services during winter weather.Find more information:
📱https://madisoncountyky.gov/winter-storm-resources/

🔔 To stay up to date, please follow Madison County EMA and County department pages for winter storm safety updates and resource information.
- Madison County, KY
- Madison County Emergency Management Agency
- Madison County Animal Shelter
- Madison County 911