Madison County 911

Name: Madison County 911
Address: 560 S Keeneland Drive, Richmond, KY, 40475, US
Telephone: +18596244776

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Madison County 911

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Our state of the art 911 Consolidated Dispatch Center provides support and assistance to the public safety agencies operating within Madison County, KY.

Our state of the art 911 Consolidated Dispatch Center provides support and assistance to the public safety agencies operating within Madison County. The Center also works with EMA/CSEPP personnel, in the event of a Haz-Mat incident, or a community emergency. Madison County 911 employees 25 full time 911 dispatchers. Dispatchers must complete all required training at the Department of Criminal Justice, as well as remain CPR certified. Dispatchers are on duty twenty-four hours a day, seven days a week. In any emergency situation, seconds can mean the difference between life and death. Our combined center is one of Kentucky’s premiere dispatch centers and provides the citizens of Madison County with the quickest possible response to any kind of emergency. Requests for emergency services in Madison County which include law enforcement, fire suppression, and emergency medical services, are received at one central location. Those requests are then prioritized, and the appropriate agency is dispatched.

07/04/2026

Happy 4th of July! 🇺🇸

Today, Madison County joins the nation in commemorating 250 years of American independence.

This historic milestone is an opportunity to reflect on our country’s history, honor the generations who helped shape it, and recognize the communities that continue carrying it forward.

Here in Madison County, we are grateful to be part of a community rooted in service, resilience, and care for one another.

06/26/2026

💛🖤💛Congratulations to Public-Safety Telecommunicator Dominique Nunez for graduating from the KY Dept of Criminal Justice Training Public-Safety Dispatch Academy, Class 172!

It has taken a lot to get you there and back🙌. We are so proud of your accomplishments and glad to have you on our team! 💛🖤💛

06/19/2026

Today, Madison County recognizes Juneteenth Freedom Day.

Juneteenth commemorates the end of slavery in the United States and stands as a meaningful reminder of freedom, resilience, and progress.

We're proud to honor this important piece of American history alongside our community.

05/25/2026

Today, we pause to remember and honor the men and women who made the ultimate sacrifice in service to our country. Their courage and sacrifice will never be forgotten.

We wish everyone a safe Memorial Day weekend.

04/17/2026

🖤💛As National Public Safety Telecommunicators Week comes to a close, Madison County 911 would like to extend our sincere thanks to our responders, partner agencies, community members, and families for their overwhelming support and appreciation.

From thoughtful proclamations, delicious meals to treats, cards, and kind words of encouragement, our community has truly gone above and beyond to recognize the work we do.

This incredible support is what makes it so meaningful to serve Madison County and all of its citizens.💛🖤

City of Berea, KY Government, City of Richmond, KY - Community Information, Madison County, KY, Madison-County Sheriff KY, Madison County Fire Department, Madison County EMS, Madison County Kentucky Coroners Office, Madison County Emergency Management Agency, Richmond Police Department, City of Richmond Kentucky Fire Department, Berea Police Department, Berea Kentucky Fire Department, Berea Volunteer Fire & Rescue, White Hall Volunteer Fire Department, Waco Fire/Rescue Station #14, Kirksville Volunteer Fire Department, Union City Volunteer Fire Department #13, Red Lick Volunteer Fire Department, AK Associates, AMK Services, Cash Express, Laura and Leroy Dicks, Tracy Farthing, and The Skees Family.

04/13/2026

📞 National Public Safety Telecommunicators Week | April 12–19, 2026

Dispatchers are the first point of contact in an emergency. They make critical decisions in real time and ensure the right responder is sent to the right place at the right time.

Their work is constant, demanding, and essential to every emergency response across Madison County. 💙

We’re proud to recognize our dispatchers this week and the role they play in every call for service.

📍 Dispatcher Appreciation Drop-Off/Adopt-a-Dispatcher:
Emergency Operations Center (EOC)
560 S. Keeneland Dr.
Richmond, KY 40475
Monday–Friday, 8:30 AM to 3:30 PM

04/10/2026

💛We still have a few dispatchers available for adoption. Please reach out if you would like to participate💛

Adopt-A-Dispatcher 📞💛 | April 12–19

National Public Safety Telecommunicators Week begins April 12. Each year, our Adopt-A-Dispatcher program gives the community an opportunity to recognize the professionals who answer emergency calls, dispatch law enforcement, fire, and EMS, and provide critical assistance during emergencies.

While we are grateful for their service every day, this week offers a meaningful opportunity to show our appreciation.

How to Participate:
1) Email to request a dispatcher
📧 [email protected]
2) You’ll receive information about your dispatcher to help guide your appreciation
3) Show your gratitude with handwritten notes, cards, small items of appreciation, or even colorful pictures from our youngest

📍 Drop off your care packages at Madison County 911/ EOC
560 S. Keeneland Drive, Richmond, KY
8:30 AM - 3:30 PM, Monday - Friday

Join us in celebrating our unsung heroes, the voices behind the call, our dispatchers! 💙

04/05/2026

Happy Easter! We wish you a meaningful day, and extend our best wishes to all in our community as the day is observed with family, friends, and traditions.

04/01/2026

Adopt-A-Dispatcher 📞💛 | April 12–19

National Public Safety Telecommunicators Week begins April 12. Each year, our Adopt-A-Dispatcher program gives the community an opportunity to recognize the professionals who answer emergency calls, dispatch law enforcement, fire, and EMS, and provide critical assistance during emergencies.

While we are grateful for their service every day, this week offers a meaningful opportunity to show our appreciation.

How to Participate:
1) Email to request a dispatcher
📧 [email protected]

2) You’ll receive information about your dispatcher to help guide your appreciation

3) Show your gratitude with handwritten notes, cards, small items of appreciation, or even colorful pictures from our youngest

📍 Drop off your care packages at Madison County 911/ EOC
560 S. Keeneland Drive, Richmond, KY
8:30 AM - 3:30 PM, Monday - Friday

Join us in celebrating our unsung heroes, the voices behind the call, our dispatchers! 💙

Address

560 S Keeneland Drive
Richmond, KY
40475

Telephone

+18596244776

Website

http://madisoncountyky.gov/911

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