12/22/2021
The role of the Leasing Agent is to assist Property Manager and/or the Assistant Property manager in all aspects and areas of the property with day to day functions including marketing, leasing, application processing, resident relations, and adhering to the EMG Employee Manual. The objective is to balance the needs of the Property with those of the residents and to achieve occupancy and rental goals.
The duties include but are not limited to the following:
•Demonstrating exemplary communication, professionalism, confidentiality and leading by example while providing exceptional customer service.
•Adheres to and assists in enforcing Fair Housing guidelines.
•Communicates, informs and reports to Supervisor.
•Touring, leasing, and sharing accurate information regarding the property while adhering to Fair Housing Guidelines.
•Following up with prospects via phone, email and mail.
•Attracting residents by updating advertising, advertising vacancies, obtaining referrals from current residents, explaining advantages of location and services.
•Screening applicants and completing background checks and qualifying or denying prospects. Delivering adverse action letters to denied or conditionally approved applicants.
•Completion and gathering of information on LIHTC new move-in files and receiving approval or denial from LIHTC Manager for all applications in process that may qualify.
•Collecting rents and deposits.
•Explaining, reviewing and enforcing contracts with residents.
•Maintains property by investigating and resolving resident complaints, enforcing lease, inspecting units and verifying completing repairs.
•Assisting with scheduling and supervising contractor repairs and cleaning.
•Secures property by enforcing policies, procedures and risk management.
•Completing required education such as, but not limited to Grace Hill, legal seminars, attending employee meetings, and any and all other webinars, etc.
•Completing and submitting timely reports as requested.
•Following up on employee tasks as assigned.
•Walking the property and monitoring curb appeal.
•All EMG employees are required to pick up garbage on the community and/or report to maintenance/grounds staff if they are unable, based on current tasks and availability.
•Walk vacant units at move out and after make ready to ensure cleanliness and proper maintenance as needed.
•Assisting with completing pre-move out inspections to better plan scheduling and financial goals. Pre-move out inspections must be completed between the 20th and last day of each month.
•Maintaining and storing documentation properly.
•Assisting Manager on delinquency per EMG policy.
•Enforcing rent increases and additional income.
•Completion and/or oversight of Recertification of LIHTC files, if applicable.
•Monitoring and following timeline of Tickler on LIHTC Properties, if applicable.
•Keeping UHC COL and Set Aside tracker up to date.
•Create and maintain relationships with set aside partners and local housing authorities.
•Outreach marketing to ensure all requirements are filled for your community.
•Collecting data and completing accurate Market Surveys.
•Assists with resident retention programs and recertification of LIHTC files.
•Any and all other duties assigned by Supervisor.