Service Management University

Service Management University The University is an online learning service that helps anyone learn service management related skills to achieve personal and professional goals.

The Service Management University is a web subscription service to a comprehensive range of service management learning, with subjects including customer centricity, service experience design, performance excellence, strategy generation, lean, agile, and continuous improvement. The modern workforce spans a 50-year age gap, and there has been a cultural shift with flexible hours, a results-driven w

ork environment, and the advent of the mobile, digital professional that needs to quickly find, adapt and apply information and knowledge into their work responsibilities. The University includes a number of significant capabilities to address these trends, including:

• The Service Management Brain™
A unique feature of the University, the ‘brain’ is a navigable mindmap and visual representation of the more than 3,500 items in the service management landscape, and a quick and easy way for learners to search for desired topics and find associated learning.

• Nano-Learning and Recognition
Learners can directly access knowledge at discrete course, lesson and topic levels, with the University automatically remembering, reporting, and recognizing progress, and issuing a combination of badges and micro or ‘nano’ certificates.

• Social Collaboration and Support
The University includes a learning engagement framework that includes gamification features, discussion groups, a knowledge base, collaborative and personalized question and answer feature, complimentary project support, and voting to help prioritize future service capabilities.

• Complimentary Affiliate Program
A free affiliate program is available for those interested in earning money by introducing others to the benefits of membership to the Service Management University. The Service Management University is powered by the Universal Service Management Body of Knowledge™ (USMBOK™), the definitive reference for professionals working in service provider organizations and applying service management thinking. The USMBOK has a central ‘Guide to USMBOK’ publication, containing information about the origins, key principles, basic concepts, and detailed specifications for a service management system and operating model.

Now there's an 'app' for Service Management!Access the latest service management thinking from your iPAD, Android Tablet...
02/22/2016

Now there's an 'app' for Service Management!
Access the latest service management thinking from your iPAD, Android Tablet, smartphone, or desktop browser. Take notes, ask questions, bookmark key topics. Accredited by the Service Management University. This app provides perpetual access! No expiration date! Content is updated in real-time. Through end March receive $50 off price by using coupon code '1st100'.
https://www.udemy.com/the-usmbok-foundation-accelerator/

History of Service Management at the online Service Management University
02/19/2016

History of Service Management at the online Service Management University

02/17/2016
02/17/2016
02/17/2016

How we find information, absorb, decide what to cast to memory and what to ignore has changed dramatically with the advent of the smartphone and ubiquitous access to the Internet. The University is deliberately designed to work for the 'digital professional'.

Please check out the service and let us know how we can improve things so you get what you need, when you need it, and in a format that you can use... Ian Clayton - Founder

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Sarasota, FL
34239

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(941) 342-3142

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