07/07/2025
The Truth About Community Association Management: It's Time for a Wake-Up Call
When I set out to get my community association license, I had no idea just how deep the demand was for strong, ethical, and transparent representation. I quickly realized that this industry is not for the faint of heart. It's complex, often misunderstood, and, frankly, troubling in many ways.
Too many management companies operate as if they're owners of the associations they manage — treating them like possessions, not professional partnerships. This mindset is not just wrong; it's dangerous. Associations are corporations governed by statutes and bylaws — not personal playgrounds for managers or board members acting without proper authority.
The truth is, we're seeing disruption in this industry because the standards have been too low for too long. This isn’t a handshake-and-flip-flop job anymore. It’s a fiduciary responsibility, and homeowners — as members of the corporation — need to understand the risk and liability they take on when they buy into a community association.
When I started Rocket Association, it wasn’t just to manage communities. It was to make an impact. I wanted to be part of the solution in an industry crying out for reform. And while I get calls every day asking me to take over struggling associations, I’m just one person. I have to be intentional with where I devote my time, especially as I’m often stepping into financial chaos, statutory non-compliance, and poor leadership.
The truth is hard to hear, but it needs to be said: this industry has been neglected for too long. It’s embarrassing to see how many associations are being mismanaged due to a lack of accountability. But I’m hopeful — because change is coming. The new education requirements for managers and board members are a step in the right direction.
We're at a turning point. As more communities demand better governance, transparency, and financial responsibility, those who have coasted by doing the bare minimum will leave the industry — and that’s a good thing.
To every homeowner in an association: Your voice matters. Your rights matter. You are part of a corporation, and you deserve to be protected and heard.
To the good managers out there: Keep raising the bar. The industry needs you now more than ever!
Rachel DeCamp, LREA, Property Manager, LCAM