08/09/2026
One of my new tenants moved into her rental this past week. She relocated here from New York to attend Notre Dame Law School and is renting a beautiful, higher-end home close to campus.
This is a new-to-me rental property that had been vacant for a while, so I told her to expect a few adjustments and to make a list of anything that needed attention. I’d have my crew work through it.
Well… her very first load of laundry didn’t go quite as planned. 😳
The washing machine hoses weren’t installed correctly, and water started going all over the floor. Thankfully, she heard it immediately and called me right away.
I immediately started texting my maintenance contacts, and within an hour of me entering the emergency work order, Zippy was there. His team evaluated the situation, cleaned everything up, dried the area, and corrected the installation.
My tenant was thrilled. She told me that where she lived out East, something like this could have taken days to get a response. She was so impressed with the quick response and professionalism.
THIS is why having good people on the ground matters. 🙌
When you’re managing rental properties, things are going to happen. Appliances will malfunction, plumbing will leak, and emergencies won’t always happen during convenient business hours.
My job is to make sure when they do, I have the right people to call.
Great job, Zippy! 👏🏼 Thank you for taking care of my tenant so quickly!
