Stacey Soleil ☼

07/21/2026

02/10/2026

What an AMAZING week with my new Cloze team in NYC! Inman Connect is like my home away from home, but it was extra special this year celebrating my new career journey while getting to know some of the valued clients!
Really looking forward to continuing to meet more and more of our clients throughout 2026!

If you use Cloze, what is the next industry event you'll be attending?

12/08/2025

Why Cross-Functional Syncs Should Be Non-Negotiable

Some of the biggest wins I’ve seen came from simple weekly check-ins between , , and .
Alignment is what keeps customers from hearing four different stories from four different teams.
When everyone speaks with one voice, confidence rises and confusion fades.

📸Joan Dailey one of my fav cross-functional teammates over the years!

12/01/2025

Some of the most resonant marketing copy comes from frontline conversations.

The words customers use when they are stuck or frustrated are often the same words they use when they search for solutions.

Community & support teams hold the language that moves markets.

Bring them into the conversation early.

📸 - Shoutout to Debra Trappen for allowing me the privilege of sharing from the stage year after year.
WomanUP!® 🌊

11/28/2025

A community is often the first to sense friction.

When teams treat feedback as a gift, not noise, everything improves faster.

Some of the best roadmap decisions come from watching the patterns inside active groups.

The real win is when customers see their ideas show up in release notes.

That is how trust forms. 🙏

📸 & Christine Carlo George, Founder of - two of my favorite friends meets professional feedback providers & truth tellers 👏

11/26/2025

Onboarding sets the pace & cross-functional alignment carries the rhythm. 🥁
If customers feel alone, they stall.
If they feel supported, they move.

A few fast shifts that bridge gaps & create customer wins...

1️⃣ Instead of giving users every option at once, start them with one clear path to start with and have CS & community reinforce it.

2️⃣ Instead of leaving customers to figure out next steps, pair their onboarding path with stories of recent success from CS and highlight ongoing peer success inside the community.

3️⃣ Instead of scattering support between channels & products (where unintentional overlap can occur & create customer frustration), provide a clear roadmap of exactly where to go for what & if a customer accidentally goes to the wrong spot...personally transfer them over to the proper place.

People adopt when they feel guided.
They stay when they feel connected.
When , , & align...it truly creates a stable bridge of success for the customer.

11/25/2025

I really enjoyed writing this article...it sums up everything that I'm truly passionate about.
Would love your take! 👇

Over the past several years, I’ve watched a very recognizable pattern emerge across industries. It’s showing up across almost all (if not all departments) especially inside organizations rapidly adopting AI-driven platforms.