09/24/2026
Today was one of those days that reminded me why I love this work so much.
I had the privilege of spending a couple of hours with some of my Sotheby’s colleagues, sharing something that has been at the heart of my real estate practice for decades: intentional client connection.
What began years ago as a touch-point system I co-created with my mentor, Marilyn Benton, has continued to evolve through Bella Vie, Homestead360, and now EDGINGTON|CHOATE. The purpose has always remained simple:
How do we make people feel genuinely cared for throughout one of life’s biggest transitions?
We talked about the entire journey, from preparing a home for market, to navigating escrow, to Celebration Day and beyond. We talked about communication, thoughtful touch points, anticipating what a client may be feeling before they ever have to ask, and creating a relationship-based business that goes far deeper than the transaction.
We also talked about something I believe is at the center of all of it: a servant’s heart.
Connection is often built by going one inch wide and twenty feet deep. Paying attention. Listening closely. Remembering what matters. Doing the small things that tell someone, you matter to me.
I’m so grateful to Kimberlie Hicks-Meier for inviting me to lead this mastermind and development session, and to Nick Sadek for stopping in and continuing to foster a community where agents can learn from one another.
And to everyone who joined us, thank you. Time is precious and nonrenewable, and I don’t take lightly the fact that you chose to invest yours with me. I hope you walked away with something meaningful that will make a difference for a client.
A very special thank-you to Yvonda Ashcraft, our Client Care Coordinator. So much of what we are able to deliver is possible because of the care, organization, and heart she brings to our team.
I came home thinking about the sign that hangs on my wall:
“Do small things with great love.”
-Mother Teresa
That may be the best description I know of a relationship-based business.
Small things. Done intentionally. Done consistently. Done with great love.