04/09/2026
Most people assume that experience makes you better at giving advice.
It does. But not in the way most people think.
The real thing experience teaches you is when to stop talking and start listening.
Early in any property journey — whether someone is thinking about selling, buying, or simply trying to understand their options — the instinct is to fill the silence with information. To demonstrate knowledge. To show that you know what you're doing.
But the person sitting across from you hasn't come for a presentation. They've come because they have a situation. And that situation has details, priorities, pressures and emotions that you cannot know until you ask — and then give them the space to answer.
A seller who says 'I want to sell' might actually mean 'I'm not sure whether now is right, but I feel like I should be doing something.' A buyer who says 'I'm ready' might mean 'I've been thinking about this for two years and I'm terrified of getting it wrong.'
The advice you give without knowing that isn't guidance. It's assumption dressed up as experience.
Listening isn't passive. It's the most active thing a property professional can do. It tells you what someone actually needs — not what you've already decided they need.
The advice that helps people is almost always the advice that came second. After the questions. After the answers. After the quiet parts.
Theo Rainers | Property Practitioner | eXp Realty
083 784 1955
[email protected]