03/10/2026
Everything went smoothly with the completion, and my buyers were so excited to move into their new home and start setting up the nursery.
The next morning, they called me in a panic.
They arrived with their moving van and newborn baby…
And the house was still full of the seller’s belongings.
Here’s what happened:
During the viewing process, the buyers and sellers had exchanged numbers. It seemed harmless, the seller could answer questions about things they had installed in the property.
Just before completion, the seller contacted the buyers directly and asked if they could have a few extra hours to finish moving out.
Wanting to be helpful, the buyers agreed.
The problem? They didn’t tell their agent or solicitor.
Completion went ahead, the money transferred and the keys were released…
But the seller still hadn’t left.
The buyers were left outside with a moving van, a newborn baby and a very stressful situation that could have been avoided.
The lesson?
Always run side agreements through your estate agent or solicitor.
Even when everyone has the best intentions, a simple favour can quickly become a major problem on moving day.