GCHA / Gravesend Churches Housing Association

18/06/2026

Prefer things on paper?

Opt in for printed correspondence and receive your important updates delivered straight to your door. It is clear, reliable, and easy to keep for future reference.

Whether it’s key information, service updates, or community news, having it in print means you always have it to hand when you need it.

It’s a simple, hassle-free way to stay informed in the format that works best for you.

Contact us to opt-in at [email protected] or visit https://www.gcha.org.uk/

16/06/2026

Protect what matters most!

Making sure you have contents insurance gives you peace of mind if the unexpected happens, from everyday mishaps to bigger surprises.

Your belongings are important, and having the right cover in place means you’re protected when it matters most.

Take a moment to review your policy and check you’re covered! It’s a simple step that can make a big difference.

Find out more: Contents Insurance https://www.gcha.org.uk/make-sure-you-have-contents-insurance/

11/06/2026

We’re committed to improving our services!

Following this year’s Tenant Satisfaction Measures survey, we’re focusing on the areas residents told us matter most.

This includes:

*Improving communication around repairs
*Providing clearer updates and information
*Continuing to listen to resident feedback
*Working to improve neighbourhood services

Your feedback helps shape the changes we make, and we’ll continue to keep residents updated on the improvements we’re making.

Read more here: https://www.gcha.org.uk/your-home/tenant-satisfaction-measures/

09/06/2026

Condensation at home? A few small daily habits can make a big difference 💧

From opening windows to keeping lids on pans, simple changes can help keep your home fresh, dry, and mould-free.

Staying on top of condensation not only protects your home but also helps create a healthier living environment.

Make these small changes part of your daily routine and notice the difference. 👍

Find out more tips: Damp and Mould - GCHA

04/06/2026

You spoke, we listened!

As part of our Tenant Satisfaction Measures survey, residents shared valuable feedback about their experiences living in GCHA homes and communities.

Residents told us that they value:

*Friendly and supportive staff
*Feeling safe in their homes
*Improvements to communication
*Responsive services

We also heard where residents would like us to do better, including communication updates, repairs and keeping residents informed.

As part of the survey carried out in September 2025, residents who completed the survey were entered into a prize draw to win shopping vouchers.

Congratulations to our winning residents from Margaret Barr Row, Thanet House and Cobham Terrace, who received prizes of £100 and £50 vouchers.

Thank you again to everyone who took part and shared their feedback; it helps us improve the services we provide every day.

Find out more 👉 https://www.gcha.org.uk/your-home/tenant-satisfaction-measures/

02/06/2026

Stay informed, your way!

Sign up for SMS and email updates to receive important information quickly and conveniently. With the information coming straight to you, when you need it.

From key service updates to the latest news, it’s the easiest way to stay connected and up to date without missing anything important.

Simple to join, easy to manage, and tailored to keep you in the know.

Sign up today: SMS Sign up - GCHA

28/05/2026

Our 2025/26 Tenant Satisfaction Measure results are now available!

Thank you to everyone who took part in our resident survey and shared their feedback with us.

Your views help us understand what’s working well and where we need to improve so we can continue delivering better services for our residents.

We’re pleased to share this year’s results and remain committed to listening and improving every step of the way.

View the full results here 👉 https://www.gcha.org.uk/your-home/tenant-satisfaction-measures/

26/05/2026

With the warmer weather continuing, here are a few simple ways to stay cool, comfortable and safe this summer:

💧 Keep hydrated throughout the day
🍉 Enjoy water-rich snacks like fruit and ice lollies
🪟 Keep blinds or curtains closed in sunny rooms
🌙 Let cooler air in during the evening if safe to do so
🧢 Take breaks in the shade and wear sun cream outdoors

Summer is also a great time to enjoy outdoor spaces safely, please remember to take care with BBQs and always supervise children around balconies and open windows.

If you’re struggling with the heat in your home or need support, GCHA is here to help, find out more information here:

With the recent hot weather and summer approaching, we know that high temperatures can be difficult and uncomfortable, especially for older residents, young children, people with health conditions and those living in homes that get very warm.

26/05/2026

Warmer weather = more pests!

As temperatures rise, bins and outdoor areas can quickly attract unwanted visitors, making it even more important to stay on top of things.

Help keep them away with a few simple steps:

*Keep bin lids tightly closed

*Clean bins regularly

*Don’t leave food waste exposed

*Keep the area around bins tidy

A few small habits can go a long way in keeping pests out and your surroundings clean

Sign up for email and SMS alerts to get more tips and updates like this. https://www.gcha.org.uk/about-us/contact-us/

21/05/2026

What are Tenant Satisfaction Measures (TSMs)?

TSMs are a set of measures introduced by the Regulator of Social Housing to help residents understand how well their landlord is performing.

They cover things that matter most to residents, including:

*Repairs and maintenance
*Communication and customer service
*Keeping homes safe and well-maintained
*Listening to residents’ views
*Looking after neighbourhoods and communal areas

Every year, we ask residents to share their experiences so we can understand what we’re doing well and where we need to improve.

You can read more about our Tenant Satisfaction Measures here 👉 https://www.gcha.org.uk/your-home/tenant-satisfaction-measures/