S.O.S Maintenance Inc

S.O.S Maintenance Inc S.O.S Maintenance is a national facility management company offering a broad range of commercial ser S.O.S also has a broad range of industries that we serve.

http://www.sosmaintenanceinc.com

Founded in 2006 and based in Glendale, NY, S.O.S Maintenance, Inc, has quickly grown with the basic fundamentals of performing at a high level at a fair price. We pride ourselves on servicing each client as though they are our only client. One of the common concerns expressed in the facilities maintenance industry, is that vendors are not flexible enough and do no

t understand each client/potential client is different in some way. At S.O.S Maintenance, we want you to think of us as your PARTNER in business. S.O.S Maintenance truly understands this and with our collaborative approach, we ensure each client has a specialized program and process. From the first couple service calls received back in 2006, to now over 80 multi-site chains across the USA, Canada, and Puerto Rico, S.O.S Maintenance continues to grow at an exciting rate. The main reason for our success is the partnerships that are developed with each of our clients. Our goal is to not “push paper”, but to truly understand each client’s needs and expectations and over time eventually be able to think like each client. Below, but not limited to, are industries we have knowledge and experience working with:

Child Care
Convenience Stores
Educational
Financial
Grocery
Healthcare
Personal Fitness
Property Management
Restaurant
Retail

S.O.S Maintenance - problem solved!

10/31/2022

Happy Halloween from S.O.S Maintenance! We hope you all have a safe and spooky holiday 👻 🎃

Happy Memorial Day weekend to all! Thank you to our troops! 🇺🇸 Contact S.O.S for any facilities management needs during ...
05/27/2022

Happy Memorial Day weekend to all! Thank you to our troops! 🇺🇸

Contact S.O.S for any facilities management needs during the holiday weekend, as we will be available!

Advisory: NYC and the surrounding areas are preparing for a Nor’easter beginning today and carrying into the weekend, wi...
01/28/2022

Advisory: NYC and the surrounding areas are preparing for a Nor’easter beginning today and carrying into the weekend, with the possibility of 8-12” in most parts of the city and up to 2’ of snow across Long Island.

If we can assist with snow removal services, salt application, HVAC services and more, please don’t hesitate to let our team know. Stay safe and stay warm!

06/28/2021

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Type: Full-time

COVID-19 considerations:
We are maintaining social distancing and have proper PPE available (Masks, Hand sanitizer, etc.

Job Type: Full-time

Benefits:

Paid time off
Schedule:

8 hour shift
On call
Weekend availability
COVID-19 considerations:
We are maintaining social distancing and have proper PPE available (Masks, Hand sanitizer, etc.)

Experience:

Call center: 2 years (Required)

07/20/2020

SOS Maintenance is looking for a qualified candidate to manage a call center of 25. This candidate must be able but not limited to put forth the following efforts and credentials to maintain and increase productivity in call center with clients and employees. Below are some of the requirements we are seeking for potential applicants:

Must be willing and able to guide and manage Leads & Supervisors in call center to ensure goals/quotas are met and productivity remains high
Must be willing and able to work closely with CEO
Must be able to ensure all urgent and escalated matters regarding/pertaining to our clients are addressed upon departure.
Must have excellent communication skills to adapt to trade and dealing with technicians, employees, clients, potential future employees, etc.
Must lead by example (work ethic, punctuality, demeanor)
Must be willing and able to work hours to adapt to workload as needed
Must be able to maintain and control age of work orders

Salary- Negotiable

Thank you,

There are a wide variety of services offered by our nationwide facilities management company, S.O.S Maintenance Inc.We o...
07/10/2020

There are a wide variety of services offered by our nationwide facilities management company, S.O.S Maintenance Inc.

We offer electrical services, all types of door and storefront services, glass replacements, board-ups, plumbing, janitorial, pest control, appliance repairs, HVAC, Refrigeration and much, much more!

Contact us today for assistance: [email protected]

www.sosmaintenanceinc.com

All of us here at S.O.S Maintenance hope everyone has been staying safe and healthy during this difficult time for all! ...
06/26/2020

All of us here at S.O.S Maintenance hope everyone has been staying safe and healthy during this difficult time for all! We are here for any assistance we can provide during this time.

In addition to our many facilities maintenance services offered, we are also now offering the following services to clients nationwide: COVID-19 Treatment & Removal, Store or Restaurant Cleaning/Sanitizing, Plexi-Glass Guard Installation, Board-up Installations and Removal, Glass Replacement, and more…

If you have any similar needs or any needs at all, please don’t hesitate to reach out to us at any time!

Here's to flattening the curve and getting past this together!

[email protected]
www.sosmaintenanceinc.com

Madison Avenue, New York, NY - Flagship stores. 💪🏽
06/02/2020

Madison Avenue, New York, NY - Flagship stores. 💪🏽

Emergency Board up in Philadelphia, PA. Call us at 718.323.1861. Everyone stay safe. @ Armingo Shopping Center
06/02/2020

Emergency Board up in Philadelphia, PA. Call us at 718.323.1861. Everyone stay safe. @ Armingo Shopping Center

Philadelphia, Pennsylvania
06/01/2020

Philadelphia, Pennsylvania

Emergency board up!
06/01/2020

Emergency board up!

Emergency board up last night on Flatbush Avenue. @ Brooklyn, New York
05/31/2020

Emergency board up last night on Flatbush Avenue. @ Brooklyn, New York

Address

71-19 80th Street
New York, NY
11385

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+17183231861

Website

Alerts

Be the first to know and let us send you an email when S.O.S Maintenance Inc posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to S.O.S Maintenance Inc:

Shortcuts

Featured

Share

Category