WFG National Title - NW Portland, OR

10/29/2026

5.0 star review received on Experience.com for Christy Durbin by Rachel C - Christy was quick to respond and made this short transaction very smooth.

Click to see all 516 reviews of Christy Durbin, Escrow Officer

10/29/2026

5.0 star review received on Experience.com for Eva Swenson by Sarah S - I was so inpressed with the genuine kindness and patience of every single person on your team. Thank you for making this experience efficient and positive!

Click to see all 1110 reviews of Eva Swenson, Escrow Officer

10/29/2026

5.0 star review received on Experience.com for Brooke Lahman by Jan D - A very complicated transaction handles smootly and with great care. As always!
Brooke is the BEST!

Click to see all 461 reviews of Brooke Lahman, Escrow Officer

10/29/2026

Nine million dollars.
Less than a decade later, $446 million.
That’s how dramatically reported losses from real estate wire fraud grew in less than ten years.

But the number only tells part of the story.

Behind those losses are real people. A buyer’s down payment. A seller’s equity. Money that may have taken years, or decades, to build. And as the way fraud happens continues to change, the way our industry protects people has to change with it. That means continuing to strengthen our processes. Continuing to evaluate the technology we use. Continuing to educate the people we serve. And never assuming that what protected a transaction yesterday will be enough tomorrow.

Because when someone entrusts us with one of the most significant transactions of their life, protecting that trust is part of the responsibility.

Fraud keeps evolving. So must we.

SOURCE: American Land Title Association, “CertifID: First-time Homeowners 3x More Likely to Be Victims of Wire Fraud,” Feb. 4, 2025, reporting CertifID State of Wire Fraud research. https://hubs.la/Q04yGR850

10/27/2026

When someone trusts you with a real estate transaction, they’re trusting you with far more than paperwork. They’re trusting you with the down payment they spent years saving. The equity they built over time. The money tied to whatever comes next. And the way we protect that trust has to keep evolving.

As fraud becomes more sophisticated, so must the measures we take to help protect the people we serve. At WFG, security isn’t something we consider once and move on from. It stays at the forefront of how we evaluate our processes, our technology and the experience we create for our clients.

Because protecting a transaction isn’t only about protecting funds. It’s about protecting the person behind them. And consumers are telling us how much that matters. Research reported by ALTA found that 79% of consumers surveyed would be willing to pay more to work with real estate providers who prioritize wire fraud security.

Security isn’t separate from exceptional service. It’s part of it.

SOURCE: American Land Title Association, “CertifID: First-time Homeowners 3x More Likely to Be Victims of Wire Fraud,” Feb. 4, 2025, reporting CertifID State of Wire Fraud research. https://hubs.la/Q04yQp_z0publications/news/20250204-CertifID-First-time-Homeowners-3x-More-Likely-toBe-Victims-of-Wire-Frau

10/25/2026

5.0 star review received on Experience.com for Brooke Lahman by Derek A M

Click to see all 458 reviews of Brooke Lahman, Escrow Officer

10/22/2026

Exceptional service isn’t always about the big moments. Most of the time, it’s found in the smaller ones. It’s the call that happens before a client starts wondering what’s going on.

It’s explaining something one more time because a first-time buyer has never done this before.

It’s recognizing that a seller is overwhelmed and taking an extra minute to walk them through what comes next.

It’s getting an agent the answer they need quickly enough to keep a transaction moving.

Those moments rarely make it onto a closing statement.
But they’re often the moments people remember.

At WFG, we believe service isn’t a department. It’s the sum of every interaction and every experience we create along the way. And perhaps the measure we’re proudest of is what our customers tell us in return: an NPS of 95.

Not because the number itself is the goal, but because of what it represents: people who felt cared for, communicated with and confident enough in their experience to recommend WFG to someone else. That’s why we obsess over service.

Everything we do is because of you.

10/21/2026

5.0 star review received on Experience.com for Christy Durbin by Krista R - Christy helped make our process seemless! She was so communicative and helpful. Thank you so much, Christy!

Click to see all 510 reviews of Christy Durbin, Escrow Officer

10/19/2026

5.0 star review received on Experience.com for Brooke Lahman by Michele B - Wish there was an opportunity to award more than just five stars! Service was exemplary. A difficult transaction turned into a positive collaboration among all parties and the job got done. Nice work Brooke!

Click to see all 457 reviews of Brooke Lahman, Escrow Officer

10/19/2026

For most people, buying a home isn’t something they do every day. So when a client asks, “What exactly does the title company do?” it’s a completely fair question.

Before ownership changes hands, there are questions that need answers. Who legally owns the property? Are there liens or other recorded matters affecting title? Are there issues that need to be addressed before closing? How
does the buyer protect their ownership after the transaction is complete?

That’s where title professionals come in.
We research. We identify. We help resolve. We coordinate. And through title insurance, we help protect against covered title risks.

For real estate professionals, understanding that process makes it easier to prepare clients. For buyers and sellers, understanding it can make an unfamiliar process feel a lot less intimidating.

Because confidence often starts with knowing what’s happening and why.

10/13/2026

A real estate transaction can look like paperwork, signatures, and deadlines. But that’s rarely what it feels like to the person living it.

It’s a first-time buyer imagining the moment they finally turn the key.

It’s a seller standing in an empty room one last time, noticing the pencil marks still on the doorway, the faint outline where family photos once hung, and the floors that carried years of first steps and everyday life.

It’s an agent who has been there through the questions, uncertainty and decisions, helping someone move toward what’s next.

We believe title and escrow should honor the significance of those moments. By anticipating what comes next. Communicating before you have to ask. Making the complicated feel simpler.

Because exceptional service isn’t about being noticed.
It’s about making sure the person you’re serving feels seen.

Everything we do is because of you.

10/12/2026

Today we honor the Indigenous peoples who have called this land home for countless generations. The heritage, resilience, and traditions they continue to carry forward to the communities we serve. At WFG National Title, we recognize that the land beneath every home we help protect carries a rich history worth remembering and respecting.

10/09/2026

Thank you to Robbie Chrisman, Mitch Kider, and Chrisman Commentary’s The Big Picture for welcoming WFG President and CEO Steve Ozonian to the show for a thoughtful conversation about the future of our industry!

Steve shares his perspective on a more connected housing industry and what it means for lenders, real estate professionals, and the customers they serve.

From AI’s potential to transform refinance lending to the ways smaller independent mortgage bankers can stay competitive, the conversation examines how technology, strategy, and leadership can help companies move forward.

Steve also shares his framework for turning a vision into action: define the desired future, understand where you are today, and build the bridge between the two.
Watch the full episode: https://hubs.la/Q04zQKsB0

10/09/2026

As AI makes fraud more convincing, personal relationships are becoming even more important to protecting real estate transactions.

In this WFG’s Industry Perspective clip, WFG Chairman and Founder Patrick Stone discusses how AI is accelerating fraud and why we continue to invest in technology, education, and direct customer communication to help combat it.

His message is clear: Knowing your customers and making verification part of the process are essential to helping protect buyers and sellers.

Watch the clip, then explore the full WFG Industry Perspective session for more insights on fraud prevention, technology, and the forces shaping our industry: https://hubs.la/Q04zn2Sp0

10/08/2026

Buying or selling a home asks a lot of people.

There are documents to understand. Deadlines to remember. Questions to ask. Decisions to make. And often, an entire life being packed into boxes at the same time. We don’t believe navigating your closing should add to that complexity.

That’s why WFG created MyHome, a centralized place designed to help consumers stay connected to their transaction and better understand what’s happening along the way.

For agents, it’s another way to help clients feel informed. For buyers and sellers, it brings greater visibility to a process that can otherwise feel unfamiliar.

Because the best technology shouldn’t demand more of you. It should quietly make your experience better.

Everything we do is because of you!

10/06/2026

Would a return to 3% mortgage rates be good news for housing? The circumstances behind those rates matter.

In this WFG’s Industry Perspective clip, economist Bill Conerly explains why reaching that level again could require a severe recession, with consequences for jobs, income, and consumer confidence.

Joined by WFG Chairman and Founder Patrick Stone and Knowledge Coop’s Ken Perry, Bill offers a valuable reminder: A healthy housing market depends on people having the employment, resources, and optimism to make their next move.

10/05/2026

Your client gets an email late in the afternoon.
Closing is tomorrow. The message says the wiring instructions have changed and the funds need to be sent immediately to avoid a delay.

What would they do?

That’s the moment that matters.
Research reported by the American Land Title Association found one in four buyers surveyed had been targeted by wire fraud, with growing threats from impersonation schemes and AI-enabled scams. Real estate professionals spend months helping clients find the right home, negotiate the contract and make it to closing. Helping them recognize a fraudulent request can be just as important.
Talk about wire fraud before closing week. Establish how important information will be communicated. Give clients permission to question anything unexpected.
An informed client is a harder target.

SOURCE: American Land Title Association, “Study Finds One in Four Buyers Targeted by Wire Fraud,” March 10, 2026, reporting CertifID research. https://hubs.la/Q04yQbQz0

10/01/2026

$275.1 Million | A number that large is difficult to comprehend.

A number that large is difficult to comprehend.
Until you remember what it’s made of.
Down payments someone spent years saving.
Equity from a home someone spent decades building.
Money intended for a family’s next chapter.

In 2025, the FBI recorded 12,368 real estate fraud complaints and $275.1 million in reported losses.

Behind every one of those numbers is a person. That’s why cybersecurity in real estate isn’t simply an IT issue. It’s a responsibility shared by everyone entrusted with a transaction.

At WFG, protecting the experience means protecting what matters most within it: people.

SOURCE: FBI Internet Crime Complaint Center (IC3), 2025 Annual Report, pp. 7–8 and 25. Real Estate: 12,368 complaints; $275,110,419 in reported losses.
https://hubs.la/Q04yQ9sf0

09/29/2026

A customer recently asked Erianne, one of our Escrow Officers, a question she wasn't expecting: "Do you have a special document my son can sign, too?"

The family was preparing for a move after a significant life change. While the customer was focused on the logistics, her son was trying to make sense of what came next.

Rather than saying no, Erianne created a simple agreement just for him. His commitment: to "mostly keep his room clean" in the new house. The document wasn't part of the transaction, but it became one of the most meaningful parts of the experience for that family.

Stories like this are a reminder that our work is about more than documents and deadlines. Every transaction represents real people, real families, and real life moments.

Often, it's the small, thoughtful gestures that leave the biggest impression. That's why at WFG, everything we do is because of you.

09/23/2026

The customer experience begins with the people behind it.
When employees have the support, trust, and tools to do their best work, they’re better equipped to collaborate, anticipate challenges, and guide customers through important transactions with confidence. Across WFG, we’re working to create that kind of environment because the employee experience shapes the service our customers receive.

Read more in The Title Report about the connection between culture and customer experience: Inside WFG’s Approach to Culture and Customer Experience (https://hubs.la/Q04y9W2G0)