18/06/2026
Your feedback shapes what we do, and we’re always listening. Earlier this year, our Tenant Voice Team carried out four mystery shopping visits at our community shop, The Market Place, Speke, to help us understand what’s working and where we can improve. Customer feedback was an important part of this, including findings from a recent survey.
✔️ The good news? The Market Place is valued by you and plays an important role in the community️. You told us there are areas that could be improved too, and we’re already acting on your feedback:
💬 What you said: Limited opening times make it hard to visit.
🗨️ What we’re doing: We’re trialing extended opening hours from 4pm–6pm, starting on Thursday 2 July. This will be on a trial basis only, and we will update customers on how this goes.
Want to know where The Market Place is? Tap here to find out: https://bit.ly/4grVUyn
You can read all the suggestions and what we’re doing to action them here: https://bit.ly/3SdStl3