AktivBo Group

05/08/2026

AktivBo's global commercial tenant experience report runs our AI across 4,680 open-ended tenant comments, adding valuable context to what the satisfaction scores already tell us.

Five categories score 75% or higher in the survey, including Elevators, Security, Billing, Problem Resolution, and Property Appearance. The open-ended comments reveal what sits behind them: Beyond confirming what already works, they also pinpoint the specific, actionable details that drive continuous improvement.

Read more on how we help real estate companies turn tenant feedback into continuous improvement: https://eu1.hubs.ly/H0wHZpT0

29/07/2026

Communication is the highest-ROI lever in commercial tenant experience. At 70.8%, the category scores below the portfolio average, yet it shows one of the widest performance spreads in the dataset, with 67 percentage points separating the highest and lowest performers.

This combination of a modest score, a clear influence on loyalty, and wide variation suggests that improvement is achievable through concrete actions such as better digital channels, proactive updates, and increased transparency around timing and ownership.

Read more on how we help real estate companies turn tenant feedback into continuous improvement: https://eu1.hubs.ly/H0wHYrw0

22/07/2026

Within the overall product experience, European residential portfolios score highest on Public Areas (82.2%) and Apartment (77.4%), while the Outdoor Environment – covering gardens, courtyards, parking, and lighting – scores 75.6%.

Read more on how we help real estate companies turn tenant feedback into continuous improvement: https://eu1.hubs.ly/H0wKMPf0

15/07/2026

Across European residential surveys, the top five drivers of the overall service experience are almost entirely relational. Four of the five concern how tenants are treated, covering contact, communication, treatment, and follow-through, while the fifth is the experience of reporting an issue.

Read more on how we help real estate companies turn tenant feedback into continuous improvement: https://eu1.hubs.ly/H0wHZ5Y0

08/07/2026

The overall residential service experience reaches 78.3% across Europe, though the total hides a wider regional spread than it suggests.

Across every region, the questions most closely correlated with service satisfaction are about whether tenants feel taken seriously, including their overall contact with the landlord, how email is handled, and how they are treated when reporting an issue.

Read more on how we help real estate companies turn tenant feedback into continuous improvement: https://eu1.hubs.ly/H0wHYyG0

04/06/2026

A high response rate is the foundation of any tenant survey, since the results only hold up when enough tenants take part. Achieving a high response rate often has less to do with the questionnaire than with the communication around it.

Drawing on more than 30 years of tenant surveys, we've gathered the practices that consistently lift response rates in a guide. From explaining the purpose and being transparent about timing and channels, through to anchoring the survey internally and showing tenants that their answers genuinely lead to change, you can read the full guide here:

Discover effective strategies to boost tenant survey response rates through clear communication, trust-building, and engaging follow-up actions.

25/02/2026

We’re excited to introduce new features in AktivBo Analytics: Results Subscriptions with Real-Time Notifications.

These updates make it easier than ever to stay on top of your tenant satisfaction data. Subscribe to the questions, sub-indexes or results that matter most, receive automatic updates when values change, and set custom thresholds to ensure you act at the right time.

Take a closer look here:

Stay ahead in real estate by integrating real-time tenant feedback with AktivBo Analytics' new features for continuous improvement and proactive management.

15/01/2026

Real change starts with a shared commitment.

At AktivBo, we believe customer satisfaction isn't just a number – it's a mindset that must run through the entire organization. That’s why everything we offer is designed to turn insights into action, engage every level of your team, and drive continuous improvement.

With clear goals, practical tools, and smart benchmarking, we help real estate companies create long-term value – for tenants, employees, and owners alike. Explore the thinking behind our proven approach: https://eu1.hubs.ly/H0qZwbx0

08/01/2026

Measuring tenant satisfaction is the starting point. Understanding how you compare is what truly drives improvement.

With AktivBo’s benchmark database of 450+ real estate companies, you can compare, prioritize, and take the next step toward better tenant relationships and stronger results. Read more here: https://eu1.hubs.ly/H0qLYB00

30/12/2025

Real estate companies around the world face similar challenges. How can they build long-term trust with tenants? How can they strengthen relationships at key touchpoints, and how can they ensure their investments deliver the right impact?

By measuring experience throughout the entire customer journey and translating insights into tangible improvements, real estate companies can not only strengthen their brand, but also influence key metrics such as vacancy rates, operating costs, and property value.

Read more in our latest blog:

Discover how AktivBo's data-driven approach to tenant feedback enhances real estate performance, sustainability, and investor relations globally.