Touchstone Property Management

Touchstone Property Management Touchstone Property Management is a full-service property management company for multi-family

71% occupancy. That's what this Carrollton property was sitting at when the owner called us.He'd been with the same PM f...
07/26/2026

71% occupancy. That's what this Carrollton property was sitting at when the owner called us.

He'd been with the same PM for 3 years. Every month, the report said things were 'on track.'

They weren't.

Here's what we found in the first 30 days:
→ 14 leases 10–15% below market rate
→ $1,100/month in preventable maintenance costs from deferred work
→ No renewal outreach program residents left without being asked to stay
→ Staff turnover every 4 months zero continuity

Our 4-step intervention:
1. Full lease audit + phased rent repositioning
2. Maintenance blitz cleared backlog in 45 days
3. Automated 90-day renewal reminder system
4. Hired bilingual on-site team consistency + resident trust

Result: 96% occupancy in 18 months.

If your DFW property is stuck, this is what's possible.

DM me 'TURNAROUND' and let's look at your numbers.
— Joel Delgado | Touchstone Property Management

07/24/2026

📍 Carrollton, TX | Before & After

When this owner came to us, their property was at 71% occupancy.

Here's what we found in the first 30 days:
→ 14 units with under-market leases ($80/mo below market)
→ Deferred maintenance backlog costing $1,100/mo in lost retention
→ No formal renewal process residents leaving without being asked to stay
→ Staff turnover every 4 months no consistency for residents

What we did:
✅ Full lease audit + rent repositioning plan
✅ Cleared maintenance backlog in 45 days
✅ Installed renewal reminder system 90 days before each expiration
✅ Hired bilingual on-site team

Result: 96% occupancy in 18 months.

If your DFW property is stuck below 85%, comment TURNAROUND and we'll book a free assessment.

Most property managers hand you a contract and disappear.We hand you a plan.When we take over a new DFW property, the fi...
07/23/2026

Most property managers hand you a contract and disappear.

We hand you a plan.

When we take over a new DFW property, the first thing we do is sit down with the owner and build a written roadmap. Where the property stands today. Where it should be. And exactly how we are going to get there.

Not a verbal promise. A written target we are accountable to from day one.

Most first-time multifamily owners in DFW never get this from their property manager. They get a monthly report that tells them what happened. Never what should have happened. Never what the plan is for next month.

That gap is where money quietly disappears.

If you just bought your first DFW apartment complex and your PM has not shown you a documented baseline and a written improvement plan, ask them for it today.

Their answer will tell you everything.

Comment PLAN below and we will show you what that looks like for your property.

Touchstone Property Management
3,000+ doors | 40+ DFW communities | Family-owned | Bilingual
(214) 438-0996 | touchstonepm.com

07/21/2026

Your LPs will ask who manages the asset.

This question makes or breaks LP confidence in your deal.

Here are 5 criteria every DFW syndicator should use to evaluate a PM:

1️⃣ LP-ready monthly reporting (not just a P&L - a full narrative + KPI package)
2️⃣ A written 90-day stabilization plan before Day 1
3️⃣ In-house construction - no third-party delays on your rehab timeline
4️⃣ Transparent weekly communication - you can answer any LP question within 24 hours
5️⃣ A proven DFW track record - actual before/after data, not marketing copy

At Touchstone, we check all 5.
3,000+ doors managed. 14 years in DFW. In-house Touchstone Construction.

DM me 'SYNDICATION' and let's talk about your next deal.

📢 DFW Multifamily Market Update - H2 2026Vacancy is ~7.2% across DFW. Class C markets in Irving and Garland are tighteni...
07/18/2026

📢 DFW Multifamily Market Update - H2 2026

Vacancy is ~7.2% across DFW. Class C markets in Irving and Garland are tightening.

Rent growth is moderating, which means retention is now more valuable than chasing new leases.

Are you getting this kind of market context from your PM?

At Touchstone, we deliver a quarterly market brief to every client - automatically.

What market trend concerns you most heading into Q4? Comment below 👇

🏢 Your LPs will ask who manages the asset.Do you have a great answer ready? 👇Swipe → 5 things every DFW syndicator shoul...
07/16/2026

🏢 Your LPs will ask who manages the asset.

Do you have a great answer ready? 👇

Swipe → 5 things every DFW syndicator should demand from their PM before closing.

Save this before your next LP call. 📌

📩 DM 'SYNDICATION' and let's talk about your deal.

DFW multifamily data just dropped and it matters for your bottom line.H2 2026 at a glance:→ DFW overall vacancy: ~7.2%→ ...
07/14/2026

DFW multifamily data just dropped and it matters for your bottom line.

H2 2026 at a glance:
→ DFW overall vacancy: ~7.2%
→ Class C submarkets tightening in Irving, Garland
→ Rent growth moderating retention now more valuable than new leases
→ Interest rates keeping distressed sellers active

What this means for DFW owners:
If your PM isn't giving you this kind of market context every quarter, you're flying blind.

At Touchstone, every client receives a quarterly market brief alongside their weekly KPIs. Because decisions made without data cost you NOI.

What's your biggest concern heading into Q4?

07/10/2026

After hundreds of conversations with DFW property owners, We've heard every reason for staying with a PM that isn't working.

Here are the 6 most common and honest response to each:

❓ OBJECTION 1: 'It's too disruptive to switch mid-lease cycle.'
💡 We've transitioned properties mid-cycle 40+ times. Residents receive one letter. Rent continues uninterrupted. The transition takes 7–14 days we handle everything.

❓ OBJECTION 2: 'Our PM has been with us for years it feels disloyal.'
💡 Loyalty to a service provider who is underperforming costs you NOI. You owe loyalty to your investment, not to a vendor.

❓ OBJECTION 3: 'TPM's fee is higher than our current PM.'
💡 Let us show you the NOI math. The cheapest PM typically costs the most in vacancy, deferred maintenance, and missed rent increases. We'll do the comparison in writing.

❓ OBJECTION 4: 'We want to see how our current PM does for one more quarter.'
💡 In 10 years, I've never seen a PM turn performance around without a catalyst usually the threat of losing the account. One more quarter of sub-par management is one more quarter of lost NOI.

❓ OBJECTION 5: 'We're not sure TPM has experience with our property type.'
💡 We manage Class A, B, and C assets. We have case studies for every scenario. Show us the property and we'll show you our track record.

❓ OBJECTION 6: 'We just signed a new agreement with our current PM.'
💡 Most PM agreements have a 30–60 day notice clause. We'll review your contract with you at no cost and advise you on your options.

Every objection has an answer. The one that doesn't? Inaction.

📞 (214) 438-0996 | touchstonepm.com

07/08/2026

Q2 closes this Sunday. Q3 starts Monday.

This is historically the highest-ROI moment to make a property management change.

Why? Because clean quarter boundaries give you measurable before/after data. When you start Q3 with a new operator, you know exactly what the new management delivered by Q3 close. No attribution confusion.

For each of you:

📌 FRUSTRATED SWITCHER (P1):
You've known for months. Every week you delay is another week of sub-par performance. Call this week. We transition professionally. Your Q3 starts clean.

📌 TURNAROUND OWNER (P2):
DFW summer leasing window is still open but it closes fast. A turnaround that starts in July captures the remaining summer demand. One that starts in September is fighting an uphill battle.

📌 OUT-OF-STATE INVESTOR (P3):
The Monday morning report you've never had you could have it. Two phone calls. One agreement. Full operational control transferred.

📌 FIRST-TIME INVESTOR (P4):
If you're starting your first full H2 of multifamily ownership start it with a plan, a system, and a partner who's done this 40+ times.

Every quarter you wait is a quarter of compounding underperformance.

Q3 starts Monday.

📞 (214) 438-0996 | touchstonepm.com

Q2 is over. Here are the numbers. 📊TPM portfolio vs DFW market:Occupancy: 94.3% vs 91.4%Collections: 97.8% vs 95.6%Days ...
06/29/2026

Q2 is over. Here are the numbers. 📊

TPM portfolio vs DFW market:
Occupancy: 94.3% vs 91.4%
Collections: 97.8% vs 95.6%
Days to lease: 10.1 vs 13.8
Renewals with increase: 62% vs 31%

These results belong to our clients.

Q3 starts Tuesday. Ready to be in this portfolio?

📞 (214) 438-0996

Address

15455 Dallas Pkwy Suite 600
Addison, TX
75001

Opening Hours

Monday 8am - 5:30pm
Tuesday 8am - 5:30pm
Wednesday 8am - 5:30pm
Thursday 8:30am - 5pm
Friday 8am - 5:30pm
Saturday 10am - 3pm

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