09/04/2026
Yesterday, I had an inspection scheduled for a client who was driving over two hours to see the property for the first time. I arrived early to unlock the home and start prepping. I already knew the client had major concerns about the foundation condition, so assessing that was my top priority. The moment I stepped inside, my alarm bells went off. There were multiple active roof leaks, and the foundation issues were significant—the floor deflection was noticeable the second you walked through the door.
Instead of running through a full inspection right away, I decided to hold off until the client arrived so we could look at it together.
When they walked in, they immediately noticed the sloping floors and severe wall cracks. Their exact words: "I can’t buy this house."
I told them right then and there: "No problem at all. Let's cancel the inspection, and I’ll issue you a full refund."
They were so grateful that they insisted on paying for my time and trip out there. I declined. I didn't get into this business to collect a fee when a property clearly isn't the right fit. I told them to keep their money, save it for the next home, and keep me in mind for round two.
Doing the right thing builds trust, and trust is everything in this business. Onto the next one! ☀️🏠🔎