28/09/2026
SHORT-TERM RENTAL BOOKING AGENT
Position Overview
We are looking for a motivated and personable Short-Term Rental Booking Agent to manage enquiries and secure bookings for our short-term rental portfolio.
This is primarily a sales and booking role. The successful candidate will be responsible for responding to enquiries, matching clients with suitable properties, converting enquiries into confirmed bookings and maintaining strong relationships with the agencies, concierge companies and booking partners that generate business for the portfolio.
The role also includes maintaining property listings and actively developing new booking relationships.
KEY RESPONSIBILITIES
1. Enquiries & Booking Conversion
The primary focus of the role is to turn enquiries into confirmed bookings.
Receive and respond promptly to enquiries via email, telephone, WhatsApp and relevant booking platforms.
Establish the client's requirements, including dates, number of guests, budget and property preferences.
Recommend suitable properties from the portfolio.
Provide clients with availability, rates, property information and booking requirements.
Follow up on enquiries and quotations.
Negotiate where appropriate within approved pricing parameters.
Secure and confirm bookings.
Ensure all booking information is accurate and complete.
Maintain professional communication throughout the booking process.
2. Booking Partners & Agencies
The agent will work closely with existing booking partners and agencies, including:
Nox, In Residence, Capsol, Concierge companies, Relocation companies, Travel and tourism companies, Corporate accommodation providers, Other luxury short-term rental agencies and booking sources.
Responsibilities include:
Receiving booking enquiries and requests from partners.
Matching enquiries to appropriate properties.
Sending availability, rates and property information.
Submitting bookings and booking requests promptly.
Following up on pending bookings.
Managing amendments and cancellations.
Maintaining excellent relationships with booking partners.
Ensuring partners receive prompt, professional service.
3. Maintaining Property Listings
Maintain adverts across the relevant short-term rental portals and platforms.
Keep descriptions, photographs, rates and property information accurate.
Ensure availability calendars are updated.
Update listings when rates, availability or property details change.
Ensure properties are presented attractively and professionally online.
Identify opportunities to improve listings and increase enquiries.
4. Relationship Management
Maintain strong relationships with existing sources of business.
This includes:
Regular communication with booking partners.
Keeping partners informed of new properties and availability.
Ensuring excellent response times.
Building trust and encouraging repeat business.
Staying aware of the requirements and preferences of key booking partners.
5. New Business Development
Although the primary focus is bookings, the agent will also be expected to help grow the business by developing new relationships.
This includes:
Identifying potential new booking agencies and partners.
Contacting concierge companies, travel companies, relocation companies and corporate accommodation providers.
Introducing the portfolio and establishing relationships.
Following up with potential partners.
Securing new sources of bookings.
Identifying opportunities to bring suitable new properties into the short-term rental portfolio.
6. Booking Administration
Maintain an accurate booking schedule.
Ensure all booking details are captured correctly.
Submit bookings to the appropriate agency or booking partner.
Follow up on outstanding confirmations.
Communicate confirmed bookings to the relevant parties.
Keep records of enquiries, bookings and partner activity.
Assist with resolving booking-related queries.
The position offers the opportunity to generate income directly through successful bookings, with earning potential linked to the volume and value of business secured.
THE PRIMARY OBJECTIVE
The primary objective of the role is simple:
Generate and secure as many quality short-term rental bookings as possible while providing an exceptional level of service to clients and booking partners.
The role combines booking sales, enquiry management, relationship building and listing management, with the greatest emphasis on converting enquiries into revenue.
