08/21/2026
One of the things a slower economy exposes is how much of our business growth came from a repeatable sales system—and how much came from favourable market conditions.
For several years, businesses benefited from strong demand, improving technology and referrals.
All of that helped. It also made it easy to operate without a sales plan.
When demand is strong enough, being a good order taker can look a lot like having a good sales organization. A slower market exposes the difference.
That is where market making becomes an important business skill.
I don't mean manufacturing demand or persuading someone to buy. I mean deliberately creating enough of the right opportunities that the business is not dependent on whether the market is generous this month.
Market making cannot simply mean “work harder” or “do more prospecting.” It needs a plan.
When I look at a business, I want to understand the sales pipeline. What kind of business do we want more of? Where do our opportunities come from? How many convert?
That pipeline will look different in every business. It might include past clients, referrals, inquiries or proposals. If referrals have driven your business for years, they are already part of the pipeline.
The issue isn't technology versus personal effort. It is random activity versus a deliberate system.
You cannot control interest rates, consumer confidence or seasonality. But you can influence how many opportunities you create, where they come from and how well you convert them.
So instead of asking “When is business going to pick up?” a better question may be:
“What does our sales pipeline need to look like to create a more consistent flow of the right opportunities?”
A good sales system won't make your business immune to market conditions. What it does give you is visibility. You can identify where the pipeline is weak and what needs to improve.
To me, that is the difference between an order taker and a market maker. One waits for demand. The other builds a measurable system for creating and converting the opportunities within the business's control.
Read this weeks blog at kwhomegrouprealty.ca/blog-august21