07/02/2026
One of the most expensive repairs I've ever dealt with wasn't caused by broken equipment... it was caused by good intentions.
A tenant called because the heater wasn't working.
We replaced it with a brand-new unit.
Everything was tested.
Everything worked perfectly.
One week later, the city called.
"You have a gas leak."
Naturally, we assumed something had gone wrong with the installation.
Our HVAC contractor went back out, inspected every fitting, and then stopped.
There were fresh wrench marks on the gas line.
His crew didn't make them.
Neither did the city.
So he asked the tenant one simple question:
"How do you turn the heater off?"
She walked into her bedroom...
..and came back carrying a giant pipe wrench.
She had been putting the wrench on the gas fitting and twisting it every time she wanted the heat off.
She genuinely believed that was how the system worked.
Thankfully, the leak was caught before anyone got hurt.
Here's what this taught me.
Whether you're in real estate, construction, property management, or any service business, the biggest risks often aren't equipment failures.
They're assumptions.
Never assume someone knows how to operate the systems they're using.
Sometimes a five-minute conversation can prevent thousands of dollars in damage—or something much worse.
After years of owning rental properties, I've learned that the phrase...
"I already tried fixing it."
..usually means I need to ask exactly what they touched.
I recently shared the full story on YouTube because it's one of those moments that's both funny and a valuable reminder for anyone who owns or manages property.
What's the strangest "DIY repair" you've ever encountered?
https://youtu.be/hSdt-8CnA2I